megwizlark said:
In Texas, I bought a gift certificate for a service. The person I gave the gift certificate to is no longer in need of that service. I took the gift certificate and credit card receipt back to the store to get a credit and they said they would not do it. No where on the gift certificate does it say that it is non-refundable or anything else like that. The only limits listed were the service it was good for and the expiration date. Since it has not expired, don't they have to give me a refund?
My response:
Did you know . . .
There is not one State in the Union, that I know of, that mandates, or requires by law, that a merchant must give a customer a refund, unless there is something "inherently wrong" with the product. A refund or return policy does not have to be posted, or written on the product, or be on the cash register receipt.
Then you're asking yourself . . .
Well, how come then, when I go to Macy's, or Saks Fifth Avenue, or Bergdorf Goodman, or Broadway, or The Bon Marche or, in my neck of the woods and hill country, Walmart, that when I want to return anything, they take it all back "with a smile"?
That's because it's "store policy" - - not State law. It's called "Good Will" within the community. However, if a merchant is not entirely interested in the store's Good Will in the community, and doesn't care whether you come back as a customer, that's the store's business.
So, we have learned that refunds are not required by law, unless the product is not "fit" for the purpose for which it was intended, and some stores don't care whether you ever come back as a customer - - and never give refunds.
IAAL
