Guthy-Renker

[Ticked Off1432]

undefinedWhat is the name of your state? New York
Hi,
Back in I think Oct. I called for Sheer Cover make-up I seen on tv. I was going to get it for a niece, then decided I would get her something else. I called I believe in 2 maybe 3 days and cancelled the order, the woman on the phone said no problem that it wasn't even in the computer yet. I called back in a day or so I think, and made sure it was cancelled. Then they sent it anyways, I decided since I made sure on my FIRST call that I didn't want to be in the monthly ordering thing they had(and was assured that that was not a problem), I PAID for it and thought well I'll just keep it. Then they sent me another kit, I called them up and kinda got a bit upset but not bad, they said just send it back "return to sender" and it would all be taken care of as soon as they recieved it. Then I got a bill, I called them back up and told them I recieved a bill and wanted to be sure that they knew it was sent back and I wanted to be done with this, and said I hope this is the last call! They assured me it was. I recieved another Bill this time they told me I was very late with my payment!! .. I called again. They took down all my info and again said that that would be the end of it. I asked them this time to send me a letter stateing that it was done!! ( I never recieved the letter).. As by now I was very upset! I have just recieved ANOTHER BILL, this time they are saying they are sending it to a outside collection agency!!!!!!! I'm very upset.. I called them AGAIN.. the woman on the phone was ticked off at me cause I was upset!! She said she would send me a letter that it was taken care of and she would correct the computer.. At each call I made they all said the same thing. I am at my wits end.. Is this legal for them to do this to me?? I believe I acted honorably.. they are not. What can I do to stop this harassment???

 

[Shay-Pari'e]

undefinedWhat is the name of your state? New York
Hi,
Back in I think Oct. I called for Sheer Cover make-up I seen on tv. I was going to get it for a niece, then decided I would get her something else. I called I believe in 2 maybe 3 days and cancelled the order, the woman on the phone said no problem that it wasn't even in the computer yet. I called back in a day or so I think, and made sure it was cancelled. Then they sent it anyways, I decided since I made sure on my FIRST call that I didn't want to be in the monthly ordering thing they had(and was assured that that was not a problem), I PAID for it and thought well I'll just keep it. Then they sent me another kit, I called them up and kinda got a bit upset but not bad, they said just send it back "return to sender" and it would all be taken care of as soon as they recieved it. Then I got a bill, I called them back up and told them I recieved a bill and wanted to be sure that they knew it was sent back and I wanted to be done with this, and said I hope this is the last call! They assured me it was. I recieved another Bill this time they told me I was very late with my payment!! .. I called again. They took down all my info and again said that that would be the end of it. I asked them this time to send me a letter stateing that it was done!! ( I never recieved the letter).. As by now I was very upset! I have just recieved ANOTHER BILL, this time they are saying they are sending it to a outside collection agency!!!!!!! I'm very upset.. I called them AGAIN.. the woman on the phone was ticked off at me cause I was upset!! She said she would send me a letter that it was taken care of and she would correct the computer.. At each call I made they all said the same thing. I am at my wits end.. Is this legal for them to do this to me?? I believe I acted honorably.. they are not. What can I do to stop this harassment???

I'm sorry, but this is not harrassment. You take it to the big guy since the employees are telling you one thing, yet something is not working.

That's your first stepContact the owner of the bisiness with your concerns and go from there.