I received this yesterday. In the meantime, the CU wants me to make the first payment on Jan 9. If I pay that, is it some kind of technicality that holds me liable for the entire balance?
1/06/2026
Response from Navy Federal
Thank you for the information. Your appeal has been submitted for review; it will be worked in the order in which it was received. This is to ensure that all of our members receive the same level of service. Currently, there is no specific timeframe; however, your appeal will be worked as swiftly as possible. Please note that provisional credit is not issued during the appeal process. If our review is ruled in your favor, any funds owed will be credited to your account at that time. Once our investigation is complete, your account will be updated, or a letter may be sent. You are welcome to check back later, but we do ask that you allow sufficient time for processing. Your patience during this review is sincerely appreciated.