What is the name of your state? What is the name of your state? California
Hi,
On 29May2018, I went to a McDonalds in Carson, CA with my kids. We had a coupon on a previous receipt that offers one free (similar) burger after you take a survey (survey confirmation code was written by me after completion of survey). Somehow, the ill-trained manager said she will not honor the coupon as it said "Promo" on it and assumed it was used before. I told her that the "promo" line was printed as I presented another coupon during my last visit ("promo" verbiage gets printed if a coupon was used while current receipt is generated. The receipt had a different date and I did not use two promotions on same day of same visit. New issued receipt has a "Promo" written on it and has a new survey code, valid for a fresh survey). So my even though my receipt had a "promo" on it, it was was valid as a new survey was taken by me and a confirmation code was entered on receipt following survey completion. I told manager this is how it goes and such receipts were accepted by all managers in past at same store. I also told her my kids were extremely hungry and so I wanted to order several burgers, and hence avail the offer. When she refused, I told her not to give me the offer, so that a fresh receipt was given. However, I told her that when I get the survey code in new receipt, I will fill survey at restaurant, give feedback to McDonalds and write to them how I was treated, and that the manager needed some "re-training". Apparently the word "re-training" ticked her off. So when my order was ready, she yelled at me saying that "you said I need re-training, well you need some education". I told her sharply that I was a foreign MD and that I need not take her sh*t. I did not use any foul words at any time.
While this conversation was going on, a white Hispanic male, jumped into the scene, without understanding what was going on. He started yelling at me and used F bombs. When I retaliated with some F bombs back at him, he called me "Indian A**hole" number of times. At this point, I had started making a video. The manager is seen in the background nodding, smiling and taking sides with this guy (she did not utter any foul word or racist speech though). The manager then refused to give me my food, which I said she has right to refuse service. She told me I used foul words while I said that the other guy used foul language first. She replied "well he is Hispanic, I am Hispanic". meaning that they were of same background so they were "together on this" and refused to acknowledge that that man used foul words, was served food, and that I was being denied on same reason. I said my kids were about to cry with hunger and I even said sorry, but she felt "further entitled" with the apology and declined service. She then kept my receipts, did not refund my money and threatened to call police. I have this on video too. At this time, a retired Veteran, who witnessed the scene, gave me his cellphone number and offered to be a witness to media or police. I am still in touch with this gentleman. He clearly states that a lot wrong was done to me on that day.
Later in night, I went to LAPD station in-charge of this area and they have filed a report (Hate incident). I called McDonalds main customer care, and they have done nothing. This outlet was a franchise. I did get a voice mail from manager of the store stating sorry but thats it. Here is my situation: The white hispanic male started using F-bombs and jumped into the scene trying to be a "hero", he was completely wrong. My 5 year old has thereafter learnt F bomb word from McDonalds. I did get some uneasy sleep for next few nights. Also I do not have receipts to prove my purchase, but have blocked my 2 credit card transactions.
What can I do in such situation? I had uneasy nights and my kids are scared to goto McDonalds. I plan to submit the videos to news channels to air, but can McDonalds take action against me for recording in their property? (Apparently at one time the white hispanic male threatened to break my face, and as I understand CA laws, we are allowed to make video if there is a threat/violent threat, otherwise a consent is required). How can I get my money back? Help on above questions or next course of action would be appreciated. Regards.
Hi,
On 29May2018, I went to a McDonalds in Carson, CA with my kids. We had a coupon on a previous receipt that offers one free (similar) burger after you take a survey (survey confirmation code was written by me after completion of survey). Somehow, the ill-trained manager said she will not honor the coupon as it said "Promo" on it and assumed it was used before. I told her that the "promo" line was printed as I presented another coupon during my last visit ("promo" verbiage gets printed if a coupon was used while current receipt is generated. The receipt had a different date and I did not use two promotions on same day of same visit. New issued receipt has a "Promo" written on it and has a new survey code, valid for a fresh survey). So my even though my receipt had a "promo" on it, it was was valid as a new survey was taken by me and a confirmation code was entered on receipt following survey completion. I told manager this is how it goes and such receipts were accepted by all managers in past at same store. I also told her my kids were extremely hungry and so I wanted to order several burgers, and hence avail the offer. When she refused, I told her not to give me the offer, so that a fresh receipt was given. However, I told her that when I get the survey code in new receipt, I will fill survey at restaurant, give feedback to McDonalds and write to them how I was treated, and that the manager needed some "re-training". Apparently the word "re-training" ticked her off. So when my order was ready, she yelled at me saying that "you said I need re-training, well you need some education". I told her sharply that I was a foreign MD and that I need not take her sh*t. I did not use any foul words at any time.
While this conversation was going on, a white Hispanic male, jumped into the scene, without understanding what was going on. He started yelling at me and used F bombs. When I retaliated with some F bombs back at him, he called me "Indian A**hole" number of times. At this point, I had started making a video. The manager is seen in the background nodding, smiling and taking sides with this guy (she did not utter any foul word or racist speech though). The manager then refused to give me my food, which I said she has right to refuse service. She told me I used foul words while I said that the other guy used foul language first. She replied "well he is Hispanic, I am Hispanic". meaning that they were of same background so they were "together on this" and refused to acknowledge that that man used foul words, was served food, and that I was being denied on same reason. I said my kids were about to cry with hunger and I even said sorry, but she felt "further entitled" with the apology and declined service. She then kept my receipts, did not refund my money and threatened to call police. I have this on video too. At this time, a retired Veteran, who witnessed the scene, gave me his cellphone number and offered to be a witness to media or police. I am still in touch with this gentleman. He clearly states that a lot wrong was done to me on that day.
Later in night, I went to LAPD station in-charge of this area and they have filed a report (Hate incident). I called McDonalds main customer care, and they have done nothing. This outlet was a franchise. I did get a voice mail from manager of the store stating sorry but thats it. Here is my situation: The white hispanic male started using F-bombs and jumped into the scene trying to be a "hero", he was completely wrong. My 5 year old has thereafter learnt F bomb word from McDonalds. I did get some uneasy sleep for next few nights. Also I do not have receipts to prove my purchase, but have blocked my 2 credit card transactions.
What can I do in such situation? I had uneasy nights and my kids are scared to goto McDonalds. I plan to submit the videos to news channels to air, but can McDonalds take action against me for recording in their property? (Apparently at one time the white hispanic male threatened to break my face, and as I understand CA laws, we are allowed to make video if there is a threat/violent threat, otherwise a consent is required). How can I get my money back? Help on above questions or next course of action would be appreciated. Regards.
