Hello everyone!
I'm in a bit of a situation... I have a 2002 Jetta and a few weeks back I T-boned an Accord at ~3mph leaving a parking lot.
Long story short, first body shop I went to quoted minimally $1,500 and $4,600 to "fully" fix my car. They also didn't think the frame was bent, but I personally think it was painfully clear it was bent just looking at it, plus the steering was about 30 deg off to the right.
So I took it to another shop, which several of my co-workers recommended me to, the owner walks out, instantly says, "Yep, your frame is bent." I ask if he can ballpark me how much it would cost to straighten and is exact words were, "Oh, about $500-$700." This is all I've heard thus far price wise.
Fast forward almost a month now, they finished it mid last week but lost my phone number, which I'm positive I gave it to them. I stopped in last Friday because I left my contacts in the car and they we're like, Oh, by the way, your car's done but we don't have your phone number. I left. So here's my situation: to my understanding, Washington State law states a repair facility must provide the customer with a written estimate. Can I refuse payment and take my car because they provided no such thing?
The exact wording:
What do you guys think? I don't want to go in there without a solid plan because I'm sure they'll just try to BS their way out of it.
I'm in a bit of a situation... I have a 2002 Jetta and a few weeks back I T-boned an Accord at ~3mph leaving a parking lot.
Long story short, first body shop I went to quoted minimally $1,500 and $4,600 to "fully" fix my car. They also didn't think the frame was bent, but I personally think it was painfully clear it was bent just looking at it, plus the steering was about 30 deg off to the right.
So I took it to another shop, which several of my co-workers recommended me to, the owner walks out, instantly says, "Yep, your frame is bent." I ask if he can ballpark me how much it would cost to straighten and is exact words were, "Oh, about $500-$700." This is all I've heard thus far price wise.
Fast forward almost a month now, they finished it mid last week but lost my phone number, which I'm positive I gave it to them. I stopped in last Friday because I left my contacts in the car and they we're like, Oh, by the way, your car's done but we don't have your phone number. I left. So here's my situation: to my understanding, Washington State law states a repair facility must provide the customer with a written estimate. Can I refuse payment and take my car because they provided no such thing?
The exact wording:
The law online and other related laws: Chapter 46.71 RCW: AUTOMOTIVE REPAIR
What do you guys think? I don't want to go in there without a solid plan because I'm sure they'll just try to BS their way out of it.
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