What is the name of your state (only U.S. law)? Virginia
I will try to explain this as clear as possible, please bear with me since English is my second language. About 2 years ago we requested ADT services for our house. Everything was going fine until about a month ago when we received a letter informing us about an increase in our monthly bill. This prompted us to check our CC statement and that's when we discovered that they had not withdrawn the monthly fees in a long time.
We call ADT and told them about the situation and we discovered that 1) the credit card number that they had in their system was wrong. It was different from the one in our contract. I need to mention that we had cancelled that CC about a year ago and forgot to informed ADT. However, I am sure that they had it all wrong since the very beginning, even though we cancelled the CC. ( the cc number is right in the contract ). 2) they also had our home address wrong in their system. They said they were going to open and investigation and contact us. Well, today we received a bill from them charging us $ 1073 dollars .... the bill description says $986 overpayment refund ( I guess a refund to the other customer) plus this month's charges. I added up the numbers and it amounts to 2 years of service!
I know were were at fault because we did not informed them of the cc cancellation but we had had other companies contact us regarding our cc being cancelled and needing a new account to charge us. This people were charging somebody else for the services they were provided us and now they want their money ASAP. They said we can set up a payment plan but we feel that we should be held responsible for their mistakes. Are we wrong?
I am basically sick to my stomach just thinking about this newly acquired debt! I will appreciate any suggestions regarding this issue.
Thanks in advance for reading such a lengthy post.
I will try to explain this as clear as possible, please bear with me since English is my second language. About 2 years ago we requested ADT services for our house. Everything was going fine until about a month ago when we received a letter informing us about an increase in our monthly bill. This prompted us to check our CC statement and that's when we discovered that they had not withdrawn the monthly fees in a long time.
We call ADT and told them about the situation and we discovered that 1) the credit card number that they had in their system was wrong. It was different from the one in our contract. I need to mention that we had cancelled that CC about a year ago and forgot to informed ADT. However, I am sure that they had it all wrong since the very beginning, even though we cancelled the CC. ( the cc number is right in the contract ). 2) they also had our home address wrong in their system. They said they were going to open and investigation and contact us. Well, today we received a bill from them charging us $ 1073 dollars .... the bill description says $986 overpayment refund ( I guess a refund to the other customer) plus this month's charges. I added up the numbers and it amounts to 2 years of service!
I know were were at fault because we did not informed them of the cc cancellation but we had had other companies contact us regarding our cc being cancelled and needing a new account to charge us. This people were charging somebody else for the services they were provided us and now they want their money ASAP. They said we can set up a payment plan but we feel that we should be held responsible for their mistakes. Are we wrong?
I am basically sick to my stomach just thinking about this newly acquired debt! I will appreciate any suggestions regarding this issue.
Thanks in advance for reading such a lengthy post.
