What is the name of your state (only U.S. law)? Washington
Approximately March 2009 I received a phone solicitation from Dunn & Bradstreet pushing a business expanded credit listing. I have a sole-proprietorship business. I turned them down flatly. BTW, I am on the Do Not Call national list.
A month later, I received another phone solicitation for the same product. A very hard-sales pitch. I finally relented and agreed to have information sent to me.
Obviously there was a mis-understanding and they went ahead and ordered the product be created for my business. They said they sent an email invoice, which I did not receive. Could have been classed as Junk mail and deleted.
In May, I received a written past-due invoice via snail mail. I immediately returned it and wrote on that invoice that I did not order the service and to discontinue the service immediately. (Subsequently, I’ve found out that the receiver service has no real contact with D&B and the note was probably thrown away. I kept a copy of this note.)
I thought all was taken care of until another past due notice came. I then called and told them I did not order the service, to discontinue, and I was not going to pay. I don’t remember all the back and forth, but they say they ‘reviewed’ the recording and it ‘proves’ I said to order the service. I have asked to hear the recording. They said it is their company policy to not allow that. I said my company policy is to not pay for things I did not order.
Now the invoice is going through a collection service. Back and forth a number of times. Each time I have to retell the story. I have asked the collection service to request the recording as ‘proof’ and IF I mistakenly did agree to the service, I will pay. But IF it does not prove the order, then I will not pay. Seems like a simple solution.
D&B has not corresponded with me since the collection service was involved. In fact, I contacted their service department via email asking where we go from here. No answer.
Where do I stand? What’s the next course of action? If I was on DNC list, how can they support this at all? My fear, of course, is they smash my credit rating.
Thanks for any help you can provide.
Approximately March 2009 I received a phone solicitation from Dunn & Bradstreet pushing a business expanded credit listing. I have a sole-proprietorship business. I turned them down flatly. BTW, I am on the Do Not Call national list.
A month later, I received another phone solicitation for the same product. A very hard-sales pitch. I finally relented and agreed to have information sent to me.
Obviously there was a mis-understanding and they went ahead and ordered the product be created for my business. They said they sent an email invoice, which I did not receive. Could have been classed as Junk mail and deleted.
In May, I received a written past-due invoice via snail mail. I immediately returned it and wrote on that invoice that I did not order the service and to discontinue the service immediately. (Subsequently, I’ve found out that the receiver service has no real contact with D&B and the note was probably thrown away. I kept a copy of this note.)
I thought all was taken care of until another past due notice came. I then called and told them I did not order the service, to discontinue, and I was not going to pay. I don’t remember all the back and forth, but they say they ‘reviewed’ the recording and it ‘proves’ I said to order the service. I have asked to hear the recording. They said it is their company policy to not allow that. I said my company policy is to not pay for things I did not order.
Now the invoice is going through a collection service. Back and forth a number of times. Each time I have to retell the story. I have asked the collection service to request the recording as ‘proof’ and IF I mistakenly did agree to the service, I will pay. But IF it does not prove the order, then I will not pay. Seems like a simple solution.
D&B has not corresponded with me since the collection service was involved. In fact, I contacted their service department via email asking where we go from here. No answer.
Where do I stand? What’s the next course of action? If I was on DNC list, how can they support this at all? My fear, of course, is they smash my credit rating.
Thanks for any help you can provide.
