Hosting Company, Not living up to what they promised and I think they're scamming us.

[joe3]

My partner and I started a small internet business. The hosting company has not been living up to their promises of connecting our database, they disabled our frontpage extensions (so we haven't been able to even get into our own business site within the last 3 weeks), they kept promisng to have it fixed asap, but last week, we decided not to put up with it anymore and to change hosting companies.
Now here's our other problems,our emails to them have been completely ignored in the last week, their "fax machine" doesn't accept our faxes, and the phone number, well noone has answered the phone in over a week.
We've been with this company since December, and all we have gotten is broken promises and lies.
We (my partner and myself) did more searching, on the owners of the server, more phone numbers to call, and just how to drop them completely and get our money back that we paid them, even though we have lost 100's, maybe even more since we haven't even been able to use our site at all.
And what we discovered was this, they have another hosting company, that was created just a few days before our emails started being ignored completely.
Ah, and another thing, the number on their web site that we bought the hosting from, well that number is on their new company site as their fax number (which still didn't work) and the other number on the site has been disconnected.
Even more, when we called the number which is on the new site, a man answer, and he said his name, and this was his house, and he was the employee of our hosting company... and he would send them the info and make sure they fixed in 24 hrs, (we didn't believe him and we were right.)
Now after my partner got off the phone, we did more checking, and the "employess's house" turned out to be the location for our web hosting company, and the new web hosting company, and the "employee" he's registered as the owner of the new hosting company.
If anyone has any legal advice on what we can do, please give it to us asap.
There's also alot more, but I'm just so upset right now I can't even think clearly.
Thank you.

 

[Rob H.]

I have a similar problem. For a year I've had good service from a host service provider. Then that provider was bought out and restructured. At renewal they wanted a 250% raise from the rate I was paying. I've signed up with a new provider which had a similar plan that I getting previously. Things went smooth until I lost my password and could not access the site. I've tried there tech support, customer service, sales, ect. The only responce I have recieved is a notice from sales dept. that my request is being forwarded to customer service. After 3 days, still no response to my request. I can not access my sites so I gave them a deadline to respond or cancel the account. The deadline passed so I signed up with a new provider.
You can check with www.networksolutions.com to see who your site is registered to. If you are listed as administrative contact, then you can make the appropriate changes to your information and redirect to another server.
If you are not listed as Administrative contact then you my have to file a dispute with the networksolution people.
I hope this helps.

 

[Rob H.]

email me at [email protected] if you want to contact me directly