What is the name of your state? California
Hi. I booked a hotel stay at Hilton website via "advance purchase" department. The hotel was by the beach and there was a $30 resort fee and total bill was about $411. When I asked for the receipt at the hotel while checking out, they said that I have to write to Hilton directly as booking was done via advance purchase department (hotel gave me zero dollar receipt for zero incidentals or overages). When I got the receipt from Hilton, it showed $30 room service fee so my employer refused to re-imburse me as they cannot reimburse room service, but can definitely reimburse resort fee. I called Hilton, they are acknowledging software and accounting error affecting several customers nationwide but have NOT given me any corrected receipt despite calling 5 times. They are ignoring purposefully.
So I filed a dispute with my credit card company for wrong receipt. The credit card company got an answer from Hilton stating that I had stayed at their hotel yada yada and showed internal note stating please pass on $30 resort fee but in next page it is converted to $30 room service fee. Upon getting reply from Hilton, the credit card company (Mastercard, capitalone) automatically rebilled me for $411 and they said this is normal procedure, even when I had disputed the Hilton reply again! I submitted a detailed reply and Capitalone said they will look into it again. After a month or two, the credit card company said there is nothing they could do, even if I have a wrong receipt with charges passed on wrongly and even if I have a protection on credit card for wrongful charge on bill! This is absurd. So now what is my course of action?
(1) Fight with Credit card company for not protecting me on wrongful charge [Update - its been 5 months of fighting with credit card company - one reason they gave me that it was a non-refundable booking so credit card company cannot get the money back for me. However, I have disputed that the credit card bank has to protect me from a wrongful charge nevertheless so they are not doing the job. They said I can put appeal for second look and to keep dispute open, but we all know where it will go from here!!]
(2) Fight with Hilton for wrongful receipt that my employer cannot reimburse? If so, how ? They are purposely ignoring me. Note: I have not yet gone to BBB....
(3) report Hilton to CA attorney general for wrongful billing (to several customers) as resort fee goes to state, where as room service is a revenue and taxed differently? This error multipled by tens of thousands can cause wrongful dues to each respective state of USA...
How do I get this fixed? Please help!
Hi. I booked a hotel stay at Hilton website via "advance purchase" department. The hotel was by the beach and there was a $30 resort fee and total bill was about $411. When I asked for the receipt at the hotel while checking out, they said that I have to write to Hilton directly as booking was done via advance purchase department (hotel gave me zero dollar receipt for zero incidentals or overages). When I got the receipt from Hilton, it showed $30 room service fee so my employer refused to re-imburse me as they cannot reimburse room service, but can definitely reimburse resort fee. I called Hilton, they are acknowledging software and accounting error affecting several customers nationwide but have NOT given me any corrected receipt despite calling 5 times. They are ignoring purposefully.
So I filed a dispute with my credit card company for wrong receipt. The credit card company got an answer from Hilton stating that I had stayed at their hotel yada yada and showed internal note stating please pass on $30 resort fee but in next page it is converted to $30 room service fee. Upon getting reply from Hilton, the credit card company (Mastercard, capitalone) automatically rebilled me for $411 and they said this is normal procedure, even when I had disputed the Hilton reply again! I submitted a detailed reply and Capitalone said they will look into it again. After a month or two, the credit card company said there is nothing they could do, even if I have a wrong receipt with charges passed on wrongly and even if I have a protection on credit card for wrongful charge on bill! This is absurd. So now what is my course of action?
(1) Fight with Credit card company for not protecting me on wrongful charge [Update - its been 5 months of fighting with credit card company - one reason they gave me that it was a non-refundable booking so credit card company cannot get the money back for me. However, I have disputed that the credit card bank has to protect me from a wrongful charge nevertheless so they are not doing the job. They said I can put appeal for second look and to keep dispute open, but we all know where it will go from here!!]
(2) Fight with Hilton for wrongful receipt that my employer cannot reimburse? If so, how ? They are purposely ignoring me. Note: I have not yet gone to BBB....
(3) report Hilton to CA attorney general for wrongful billing (to several customers) as resort fee goes to state, where as room service is a revenue and taxed differently? This error multipled by tens of thousands can cause wrongful dues to each respective state of USA...
How do I get this fixed? Please help!
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