Victoria1954
New member
We purchased a $5200.00 massage Smart Chair. It is made by Infinity. We didn't use it for the first few months (it is much too smart for me). I finally decided to try and figure it out. I was somewhat successful. It didn't seem quite right. After a few months, it began snapping my neck from side to side. Eventually, the remote failed. Here are the facts:
* We purchased it in California at the Orange County Fair through Mattress Firm.
* The manufacturer is based in New Hampshire.
* The chair was delivered and assembled on July 22, 2017.
* We never received a written warranty other than the itemized statement showing that we paid for an extended warranty. Mattress Firm stated that Infinity should have provided the warranty and Infinity stated that Mattress Firm should have provided one.
* My first call to the company (Infinity) was on March 16, 2018.
* Five different individuals have been sent to repair the chair.
* The last repairman was here from 4 pm to midnight . . . yes, 8 hours!!! He told Infinity that the chair was not fixable.
* I have been more than patient and accommodating with Infinity.
* Infinity lied to me about the chair having "two brains." They actually sent us the same component twice. It only has one main component.
*The chair weighs 300 pounds and is basically a $5200 cat chair.
*Infinity offered to replace the chair. However, after what we have endured since purchasing the chair, the amount of times that repairmen were sent out, the fact that we were lied to, the amount of time that the chair has not worked, and Infinity stating that they could not refund our money and to call "Mattress Firm" because we purchased it from them . . . I do not want to deal with this company ever again. I cannot trust the company or their product. I do not want to take a chance with another defective product and the headache of getting it repaired.
*I called Mattress Firm and spoke to a representative. I told them that I wanted the loan zeroed out and to be refunded the payments that we have made.
* As of this moment, I HAVE NOT HEARD FROM EITHER COMPANY.
Is it possible to sue in Small Claims court? Would I name Infinity and Mattress Firm? Thanks.
* We purchased it in California at the Orange County Fair through Mattress Firm.
* The manufacturer is based in New Hampshire.
* The chair was delivered and assembled on July 22, 2017.
* We never received a written warranty other than the itemized statement showing that we paid for an extended warranty. Mattress Firm stated that Infinity should have provided the warranty and Infinity stated that Mattress Firm should have provided one.
* My first call to the company (Infinity) was on March 16, 2018.
* Five different individuals have been sent to repair the chair.
* The last repairman was here from 4 pm to midnight . . . yes, 8 hours!!! He told Infinity that the chair was not fixable.
* I have been more than patient and accommodating with Infinity.
* Infinity lied to me about the chair having "two brains." They actually sent us the same component twice. It only has one main component.
*The chair weighs 300 pounds and is basically a $5200 cat chair.
*Infinity offered to replace the chair. However, after what we have endured since purchasing the chair, the amount of times that repairmen were sent out, the fact that we were lied to, the amount of time that the chair has not worked, and Infinity stating that they could not refund our money and to call "Mattress Firm" because we purchased it from them . . . I do not want to deal with this company ever again. I cannot trust the company or their product. I do not want to take a chance with another defective product and the headache of getting it repaired.
*I called Mattress Firm and spoke to a representative. I told them that I wanted the loan zeroed out and to be refunded the payments that we have made.
* As of this moment, I HAVE NOT HEARD FROM EITHER COMPANY.
Is it possible to sue in Small Claims court? Would I name Infinity and Mattress Firm? Thanks.
