B
beat goes on
Guest
What is the name of your state? New York.I moved to NY in March and have had trouble with agent/ins. co for awhile. IN Dec. paid $1100+ for a premioum. suddenly got a premium notice later that month. I caled the agent who toldme the balance of my premium was $873 for the year. I sent them a check. On June 17th I received another premium notice and sent the Insurance company a letter saying I believed my insurance to be paid til the end of the years policy n( Aug. 30th). I never heard form the insurance company agian until a cancellation notice last week ( I am away for a few months and hd mail forwarded). I called the agent who told me they cancelled my ins. effective the end of the policy because I had nto sent them a copy of my New Jersey Licens ( agent did not understand I no longer live in New Jersey). He told me to fax a copy of my NY license and registration which I did. I called on MOnday to be told Oh yes everything is set I sent the copy of your license to the inssurance company. I then said OK. I guess everything is clear with the insruance co abut the premiums. He then told me they cancelled my policy due to non payment. At this point I am staring at the phone thinking I realy misunderstood him. One minute he tells me everything is fine and the next my insurance is cancelled. We then got into a discord about my address. He still had my address as New Jersey- so the mail was gong to an old PO Box. I told him my address changd to New York and he toldmehe did not have the new address. I asked how I got the required NY ins. card for the car. I wrote to the CEO of the company who had the VP in charge of personal insurance look into the matter. I had to hound them to get information. Yesterday I received a call my insurance was cancelled effective July 31st so I shoudl look for another company. In the meantime I had looked into ins. to be told my house cannot be insured becasue it is on the water and I now have to go into assigned risk because my insurance had been cancelled by the company. Priorto knowing this I had spoken to the VP who made the decision aabout my policy who told me the decision was based on the non payment. HOwever, he admitted he was reading my letter of June 17th as we spoke. I feel the decision was made without all the facts at hand. I have been a customer for 17 years. He said the letter wentot the bank saddress which is th eonly address I had for the insruance co. He said that is where the premiums are sent. If I got the billl where else woudl I send the letter- the address ont he bill I would think. What recourse do I have with the insruance company? Agent? I feel this is a double edged sword with the both of them. The VP admitted making the decision without reading my letter form 5 weeks ago regarding the letter. this comapny handles car, home and umbrella policy. Thanks so much for listening.
