State is California where many HOA policies are not being renewed due to fire coverage. I spoke with a few insurance agents last week, and they supplied quotes. We have not signed any documents for homeowners insurance yet, but yesterday when I mentioned to one of the brokers that a photographer from the company he quoted had come by to take photos of the property, he said he was very surprised, then said, Oops, I made a mistake. I clicked on “buy” for the policy I sent you for review. He then said that he now needs us to sign a letter to be removed from the policy. This sounds unusual, and we are hesitant to sign a document canceling a policy since we never signed up for it. Or are we wrong and are we required to sign a document to cancel a policy we never signed up for, in order to avoid problems/complications with the company? It’s a large company, but I don’t know if it’s okay to mention the name, especially since it’s the broker and not the company that caused the issue.
We think the broker is new at the job. When we suggested we stop by to meet him last week, he didn’t want us to, said he preferred to do things by email. This seemed odd.
He said when he clicked on a Buy button for the policy, he thought the website would ask him to confirm by clicking Buy again, but the transaction went through with one click. He said he tried to call the company about it on Monday (President's Day) and claims they were closed on President’s Day. We wonder why he didn’t call them on one of the next four days when they were open this week.
We think the broker is new at the job. When we suggested we stop by to meet him last week, he didn’t want us to, said he preferred to do things by email. This seemed odd.
He said when he clicked on a Buy button for the policy, he thought the website would ask him to confirm by clicking Buy again, but the transaction went through with one click. He said he tried to call the company about it on Monday (President's Day) and claims they were closed on President’s Day. We wonder why he didn’t call them on one of the next four days when they were open this week.