International Wire transfer error by intermediary bank

[jllanten]

Good morning:

I would like to know if somebody can provide me some help with this:

I'm canadian and sent a wire from BMO (Bank of Montreal) to a bank in Colombia by using Wells Fargo as intermediary bank.

My problem is that according to BMO, the intermediary bank sent the money to the incorrect bank in Colombia. (i still can;t understand how they can make such an error if they have names and addresses on the wire form). They insist that the bank in Colombia must send back the money

I checked in Colombia and the bank says nothing has arrived and that everything must be done with the original sender bank (the canadian one).

Does somebody knows a person, phone number or something i might call in Wells Fargo to try to see where is my money ? it's 11k

I fear that it might get lost as "officially" BMO says that they are not responsible for error they don't make. And in this case It wasn't them but a a third party who made the mistake. me, mot being a Wells Fargo customer i'm afraid they will ignore me. Is there some regulator i can ask for help ?

 

[Ohiogal]

Good morning:

I would like to know if somebody can provide me some help with this:

I'm canadian and sent a wire from BMO (Bank of Montreal) to a bank in Colombia by using Wells Fargo as intermediary bank.

My problem is that according to BMO, the intermediary bank sent the money to the incorrect bank in Colombia. (i still can;t understand how they can make such an error if they have names and addresses on the wire form). They insist that the bank in Colombia must send back the money

I checked in Colombia and the bank says nothing has arrived and that everything must be done with the original sender bank (the canadian one).

Does somebody knows a person, phone number or something i might call in Wells Fargo to try to see where is my money ? it's 11k

I fear that it might get lost as "officially" BMO says that they are not responsible for error they don't make. And in this case It wasn't them but a a third party who made the mistake. me, mot being a Wells Fargo customer i'm afraid they will ignore me. Is there some regulator i can ask for help ?

This has nothing to do with US Law. Sorry.

 

[jllanten]

This has nothing to do with US Law. Sorry.

Even if the intermediary bank, an american one (Wells Fargo) made an error and sent the wire to an incorrect account ?

Not the same case but for example, some years ago i had a similar issue with a flight ticket with Delta Airlines also involving three countries (departing from canada, stopping in USA, final landing in Colombia). My only solution in that case was asking the Aviation consumer agency/division from the DOT. Does some USA regulator can check my case because of the error the american bank made ?

 

[Zigner]

Even if the intermediary bank, an american one (Wells Fargo) made an error and sent the wire to an incorrect account ?

Not the same case but for example, some years ago i had a similar issue with a flight ticket with Delta Airlines also involving three countries (departing from canada, stopping in USA, final landing in Colombia). My only solution in that case was asking the Aviation consumer agency/division from the DOT. Does some USA regulator can check my case because of the error the american bank made ?

Even if.

 

[davew128]

Even if.

Eh 10 char.

 

[Zigner]

Eh 10 char.

There are ways around it.

 

[Zigner]

See ?

 

[FlyingRon]

As pointed out, this is not a US law problem.

The bank in Colombia is right, it is the responsibility of the SENDING bank to correct this and they are really the only ones who can instigate it.