What is the name of your state? Minnesota
I signed a year long lease last year(2004), and before signing the lease the resident manager said that because I had been a really good tenant the previous two years, the company was going to reduce my rental amount by$75 a month for six(6) months, and I was handed a list of things that the manager said I could choose two of any items to have installed in my townhouse at no charge if I signed another year lease. I chose to have a water softener, and a storm door installed. Two(2) months went by and I hadn't had anything installed so I called the manager and asked when they would be installed. I didn't get a really clear answer and instead was told that they'd get back to me. That manager got fired or whatever, and when I inquired to the new manager about the softner and door, showing him the contract I signed to have them installed, he said he's get back to me. Two weeks went by and nothing from the manager. So I called the company and after talking to three different people in the office, everybody played dumb and said they knew nothing about such a contract. They said they'd get back to me , but instead told the manager to take care of it which he called me back and told me that they would install it within the next two(2) weeks. Meanwhile, that manager left and the new one was an interim manager and when I confronted her about it, she also said she'd get back to me about it. All in all, after seven and a half months went by, I finally got the softener. But no door.
I signed a year long lease last year(2004), and before signing the lease the resident manager said that because I had been a really good tenant the previous two years, the company was going to reduce my rental amount by$75 a month for six(6) months, and I was handed a list of things that the manager said I could choose two of any items to have installed in my townhouse at no charge if I signed another year lease. I chose to have a water softener, and a storm door installed. Two(2) months went by and I hadn't had anything installed so I called the manager and asked when they would be installed. I didn't get a really clear answer and instead was told that they'd get back to me. That manager got fired or whatever, and when I inquired to the new manager about the softner and door, showing him the contract I signed to have them installed, he said he's get back to me. Two weeks went by and nothing from the manager. So I called the company and after talking to three different people in the office, everybody played dumb and said they knew nothing about such a contract. They said they'd get back to me , but instead told the manager to take care of it which he called me back and told me that they would install it within the next two(2) weeks. Meanwhile, that manager left and the new one was an interim manager and when I confronted her about it, she also said she'd get back to me about it. All in all, after seven and a half months went by, I finally got the softener. But no door.
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