What is the name of your state (only U.S. law)? MD
I purchased a television from Circuit City in September 2006 along with a 5 year warranty. On December 29, 2008 I contacted the warranty company because the t.v.'s picture suddenly went very dark. Three days later they sent a repair technician out to assess the problem which came back that the repair cost is more than the worth of the television. On January 23rd Circuit City informs me that my warranty is no longer covered by the current warranty company but the contract has now been transfered to another warranty company. Coincidently this was also the same day they received the report from the repair technician that the damages exceeded the value of the t.v. They further explained to me that I would need to began the entire process over with the new warranty company. The problem is the current warranty company does not have a number that accepts phone calls. When you call the number it just states to fax or mail your request in. I've faxed them several times since January 23 and have not received any response. It's gone on 7 weeks now since my television started having problems and the screen is almost completely black.
Am I in a hopeless situation or is there anything I can do to get my television fixed aside from purchasing another one?
I purchased a television from Circuit City in September 2006 along with a 5 year warranty. On December 29, 2008 I contacted the warranty company because the t.v.'s picture suddenly went very dark. Three days later they sent a repair technician out to assess the problem which came back that the repair cost is more than the worth of the television. On January 23rd Circuit City informs me that my warranty is no longer covered by the current warranty company but the contract has now been transfered to another warranty company. Coincidently this was also the same day they received the report from the repair technician that the damages exceeded the value of the t.v. They further explained to me that I would need to began the entire process over with the new warranty company. The problem is the current warranty company does not have a number that accepts phone calls. When you call the number it just states to fax or mail your request in. I've faxed them several times since January 23 and have not received any response. It's gone on 7 weeks now since my television started having problems and the screen is almost completely black.
Am I in a hopeless situation or is there anything I can do to get my television fixed aside from purchasing another one?
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