Jeweler will not give refund on their poor quality bracelets that break and get lost.

[quincy]

So to file a small claims suit, you have to physically go to the state where they are located?

You can e-file a small claims complaint but if you do not attend the scheduled trial in New York, your case can be (probably will be) dismissed or your defendant can show up and your case could be decided in his favor.

Here is a link to the NY government pdf file with 40 pages of information on filing a small claims case in New York:

https://ag.ny.gov/sites/default/files/publications/smallclaims.pdf

I personally don’t think you have a good case to pursue against the jeweler - but even a good case does not appear to me to be worth the costs of pursuing. That said, I understand your frustration. You spent a lot of money on bracelets that apparently were not made to withstand daily wear. I suggest you try to find a jeweler near you who sells a less-fragile piece.

 

[Scott Lyons]

You can e-file a small claims complaint but if you do not attend the scheduled trial in New York, your case can be (probably will be) dismissed or your defendant can show up and your case could be decided in his favor.

Here is a link to the NY government pdf file with 40 pages of information on filing a small claims case in New York:

https://ag.ny.gov/sites/default/files/publications/smallclaims.pdf

I personally don’t think you have a good case to pursue against the jeweler - but even a good case does not appear to me to be worth the costs of pursuing. That said, I understand your frustration. You spent a lot of money on bracelets that apparently were not made to withstand daily wear. I suggest you try to find a jeweler near you who sells a less-fragile piece.

Thanks so much for the info, super helpful!

 

[quincy]

Thanks so much for the info, super helpful!

I wish you good luck with whatever it is you decide to do, Scott. Thanks for the thanks.