What is the name of your state? Michigan.
This past fall, I attended the University of Phoenix Online, through the Apollo Group company and Western International University.
I began attending and feared that I had been scammed from the get go, for these reasons: The classes seemed to be a joke, the professors did not reply to some questions, did not commit to help very much and also did not seem fit to teach.
I completed the first two courses, recieving 6 credits from the University, which claimed to be accredited. I have not been notified and have thus opted to request a grade form stating what credits I have recieved.
2 weeks into the second courses, a tragedy occured. A family member passed away, and I was unable to attend class for part of a week. Prior to attending the class, I informed my Academics Counselor what had happened. He proceeded to inform me that I would be given an e-mail about the grievance proceedures of the University. I never recieved the e-mail, and upon attending my next class, was ignored completely, not only by the students, but by the faculty and professors as well. I was soon informed by phone, by the Counselor that was assigned as my Financial Counselor, that I had been dropped from the classes and that I had an outstanding balance with the University of $1,509.63 I was dumbfounded and therefor unable to inform the Financial Counselor on just what had happened.
Less than a week later I recieved a letter stating that in stead of the outstanding balance of $1,509.63 I now owed $2,193.15 I phoned the Financial Counselor and explained what had happened, and asked what could be done to resolve the issue. She then ignored my pleas for help on the issue of the grievance proceedure, and informed me that the $683.52 difference in the balance statements was because of the withdrawal of financial aid from my account. The Counselor then informed me that she no longer dealt with the accounts that were owed to the University, and gave me a number to call regarding my balance.
I telephoned in the number and after some hassle from a rude tech support specialist regarding my password, I was able to log into the site that had the information regarding my outstanding balance. The Online version stated that I owed the balance of $1509.63 I then researched Online about the University and came across a startling number of reports that the University had variously scammed people out of their money and/ or education.
My question is this: Should I or should I not take legal action against the University?
I am also a Michigan Works consumer and my dilemna is this: I have been given an opportunity for a once in a lifetime government funded education, through Michigan Works and the State of Michigan. However, I may be ineligable for this opportunity because of my outstanding balance with the University of Phoenix.
I am looking to resolve this issue and any help or advice would be greatly appreciated. Thank you for your time.
-Matt
This past fall, I attended the University of Phoenix Online, through the Apollo Group company and Western International University.
I began attending and feared that I had been scammed from the get go, for these reasons: The classes seemed to be a joke, the professors did not reply to some questions, did not commit to help very much and also did not seem fit to teach.
I completed the first two courses, recieving 6 credits from the University, which claimed to be accredited. I have not been notified and have thus opted to request a grade form stating what credits I have recieved.
2 weeks into the second courses, a tragedy occured. A family member passed away, and I was unable to attend class for part of a week. Prior to attending the class, I informed my Academics Counselor what had happened. He proceeded to inform me that I would be given an e-mail about the grievance proceedures of the University. I never recieved the e-mail, and upon attending my next class, was ignored completely, not only by the students, but by the faculty and professors as well. I was soon informed by phone, by the Counselor that was assigned as my Financial Counselor, that I had been dropped from the classes and that I had an outstanding balance with the University of $1,509.63 I was dumbfounded and therefor unable to inform the Financial Counselor on just what had happened.
Less than a week later I recieved a letter stating that in stead of the outstanding balance of $1,509.63 I now owed $2,193.15 I phoned the Financial Counselor and explained what had happened, and asked what could be done to resolve the issue. She then ignored my pleas for help on the issue of the grievance proceedure, and informed me that the $683.52 difference in the balance statements was because of the withdrawal of financial aid from my account. The Counselor then informed me that she no longer dealt with the accounts that were owed to the University, and gave me a number to call regarding my balance.
I telephoned in the number and after some hassle from a rude tech support specialist regarding my password, I was able to log into the site that had the information regarding my outstanding balance. The Online version stated that I owed the balance of $1509.63 I then researched Online about the University and came across a startling number of reports that the University had variously scammed people out of their money and/ or education.
My question is this: Should I or should I not take legal action against the University?
I am also a Michigan Works consumer and my dilemna is this: I have been given an opportunity for a once in a lifetime government funded education, through Michigan Works and the State of Michigan. However, I may be ineligable for this opportunity because of my outstanding balance with the University of Phoenix.
I am looking to resolve this issue and any help or advice would be greatly appreciated. Thank you for your time.
-Matt