Legal Advice on threatening customers??

[HenryT]

Hello,
I work as a manager (new) for a nail salon. I ran into an issue the other day between a customer and employee. Now the customer is demanding the employee's real name as most nail technician have fake english names to make it easier for customers to remember them. The employee doesn't consent to me giving out her real name as that would be private information for her. Now the customer is all over her fb and the business yelp page defaming and trying to get other people to come to our store and bring trouble and take pictures and video of the technician. One individual even threaten to "kick her in the teeth or the pussy". what should i do?

 

[HenryT]

Also the issue caused was because the customer had wanted her nails a certain way. Even though the technician had urged and advised against doing it that way as it would seriously damage the nails. But the customer insisted saying "I'm the customer, I would like it that way. So please do it"
Later on continued to complained throughout the service about it hurting even though she had wanted her nails filed down extremely thin as she wanted them to look more "natural" when the powder(dip) goes on.

 

[quincy]

Why is this woman still a customer?

You can, and should, call the police if anyone comes into the salon and causes trouble.

 

[NeilTheCop]

Why is the customer demanding her name. It's clearly visible on her manicurist license that is hanging on the wall inside the salon, isn't it?
https://www.cosmetology-license.com/nail-technician-license/

 

[quincy]

Why is the customer demanding her name. It's clearly visible on her manicurist license that is hanging on the wall inside the salon, isn't it?

HenryT never provided the name of his/her state (could it be Connecticut?) and a license does not (necessarily) have to be displayed on the walls of a salon.

 

[NeilTheCop]

HenryT never provided the name of his/her state (could it be Connecticut?) and a license does not (necessarily) have to be displayed on the walls of a salon.

As I said I don't know, but I'm sure a list of license holders who work at that salon should be readily available from the occupational license division of her state.
You used Connecticut as an example.
https://www.elicense.ct.gov/lookup/licenselookup.aspx

 

[quincy]

As I said I don't know, but I'm sure a list of license holders who work at that salon should be readily available from the occupational license division of her state.
You used Connecticut as an example.
https://www.elicense.ct.gov/lookup/licenselookup.aspx

I used Connecticut as an example because your other link said nail technicians do not have to be licensed in Connecticut.

 

[NeilTheCop]

I used Connecticut as an example because your other link said nail technicians do not have to be licensed in Connecticut.

You are absolutely correct. It's about to change though.
https://portal.ct.gov/DPH/Practitioner-Licensing--Investigations/Nailtechs/Nail-Technician-and-Esthetician-Information

 

[quincy]

With luck - and if HenryT's state is actually Connecticut - the customer will be banned from the salon long before 2020.

 

[HighwayMan]

How did the customer get "all over" her FB page if she did not already have the girls's name?

 

[quincy]

How did the customer get "all over" her FB page if she did not already have the girls's name?

I suspect it is to the customer's Facebook page that HenryT is referring.