I am located in Calgary, AB Canada, my business and servers operate in Texas.
I'm pretty sure I have all my bases covered, but one of my friends (who I trust, but I think he's wrong on this one) believes I could be sued.
The service I am starting up pertains to the Web Hosting industry. There is a growing number of fly-by-night, disreputable and otherwise "scam" web hosts that are starting up. The website would work as sort of a Better Business Bureau for the hosting industry.
It would contain background information on the hosting company (startup date, website, company information, support email/phone), as well as a place for customers to file complaints. These complaints would be forwarded to the company, and the company would have 2 weeks or so to respond. If the company does not respond, or the issue remains unresolved for over 1 month (and the company cannot prove that they are false charges by the client), the complaint would become public record until the company resolves the issue.
The public record part is what has me worried. Even if there is a TOS Agreement prior to submitting complaints, and clearly stating in the email to the charged company of the consequences of not resolving/responding, could publishing these after 1 month without a resolution and labeling the company with an unsatisfactory rating in the database land me in hot water? Would it be wiser to just say that the company has 2 unresolved issues, instead of publishing the actual complaints?
I look forward to hearing your thoughts on this.
I'm pretty sure I have all my bases covered, but one of my friends (who I trust, but I think he's wrong on this one) believes I could be sued.
The service I am starting up pertains to the Web Hosting industry. There is a growing number of fly-by-night, disreputable and otherwise "scam" web hosts that are starting up. The website would work as sort of a Better Business Bureau for the hosting industry.
It would contain background information on the hosting company (startup date, website, company information, support email/phone), as well as a place for customers to file complaints. These complaints would be forwarded to the company, and the company would have 2 weeks or so to respond. If the company does not respond, or the issue remains unresolved for over 1 month (and the company cannot prove that they are false charges by the client), the complaint would become public record until the company resolves the issue.
The public record part is what has me worried. Even if there is a TOS Agreement prior to submitting complaints, and clearly stating in the email to the charged company of the consequences of not resolving/responding, could publishing these after 1 month without a resolution and labeling the company with an unsatisfactory rating in the database land me in hot water? Would it be wiser to just say that the company has 2 unresolved issues, instead of publishing the actual complaints?
I look forward to hearing your thoughts on this.
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