A
artnet4
Guest
In June 2000 we bought a 1996 Grand Voyager from a dealer in Texas (we live in Colorado Springs and the purchase was to replace our other car which died in Dallas as we were trying to get to Houston to see my dying father-in-law) and purchased a 36 month/36,000 mile extended warranty. The dealer told us the van went through a "multi-level" inspection and was fine, and that the former owner had traded the van in on a new vehicle. Since then, we have spent in excess of $780 and the van has been in the shop for 52 days and counting (as I write this, the van has been in the shop since Dec. 22 when it died 140 miles from home, and we don't know how much longer it will be). For the present "fix" WE had to call Chrysler to get someone to initiate a nationwide search for the parts our van needed--the dealer was content to wait until who-knows-when, and the warranty we have only allows 8 days of rental car use for each incident (so I'm stuck without a car). So far, work has been done on the transmission, sensors in the dashboard (Sending Unit, Multifunction switch, throttle body), a new engine has been installed, and now, they THINK the PCM (which is the main computer component of the engine) has gone bad (that's the parts we're waiting for). We think we have a case under Texas lemon law, as well as reading from your site about lemon laws for used cars (30 days out of service), Section 106 of the Magnuson-Moss Warranty Act (service contracts), and components from the UCC regarding noncomformity which substantially impairs the value of a vehicle. Now, the question: Do we act under Texas or Colorado law, OR do we go straight to the manufacturer (in this case, DaimlerChrysler) when writing our letter? We have been keeping a record of events since we purchased the car, since we had trouble getting the dealer to send the right paperwork so we could get Colorado plates! Thanks in advance for the info.