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Limitations on Holding merchandise?

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Hi, I'm new here and hope someone can help. I am in a retail/wholesale buisness and would like to ask how long that it is required of me to hold a product that I sold to an individual. It's been three + years and now they had their father call to pick the item up, today! I am very upset about this. I called them a 1 1/2 ago to come pick it up or lose it. I agree'd only to hold it until christmas time, three plus years ago. Does the buisiness owner have any rights here? Any info would be greatly appriciated.

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