looking for answer

[jnazareno]

This is in CA

had a past client called me, said he just recieved NOD
he said he made payment, but everytime he made payment bank
cut him back a check and resend it back - asked him if he has money to pay the 3 or 4 months due and said yes since bank resent all payments back.
he called Customer service and they told him things are ok, on second call and other calls
cs made excuses such as new management and so so. told him to call cs again and get in direct contact with supervisor or manager and see if he can get idea what's going on..
not sure if I advised correctly..any suggestions ?

 

[pojo2]

Tell your "Client" he had better stop wasting time with you and get someone who can assist him with this mess, BEFORE losing the home. Like an Atty.

I am assuming this is your mortgage instead of a car loan.