grumpymama
Junior Member
What is the name of your state (only U.S. law)? Virginia
The car that my daughter uses was in need of some work done. The ac wasn't working, it was due for an oil change, the spare tire needed replacing, and the tail pipe needed replacing. Turns out it was a 1200 fix. We paid it and my daughter drove about 2 miles before it left her stranded at an intersection. She called me to help and since I was still at the mechanic shop they knew there was something wrong right away. They send someone out there, and then another. After the police left (who was diverting traffic) they illegally towed my car back to the shop. The police had even told them not to do it that it was illegal.
A few days later they have no idea what is wrong with the car. It is now cutting off when it warms up (not overheating). They ask my permission to tow it to the dealer. The dealer informs me that it appears that the wiring that the shop did to "fix" the ac shorted out the computer and it needed replacing and the wiring would need to go back to factory.
That evening I spoke to the shop, who told me nothing of this, said the dealer didn't know what they were doing and they were going to pick it up, replace the computer and fix the problem. It's been a few weeks now. They informed me the other day that if after a few more days they can't fix it they would have to come up with some resolution.
My question is what is "resolution"? This is my daughter's only mode of transportation. I have a chronically ill child (younger) who is in and out of hospitals and is having surgery soon. My daughter needs her car and I don't have the money to purchase a new one! What can be done and what does resolution mean?
The car that my daughter uses was in need of some work done. The ac wasn't working, it was due for an oil change, the spare tire needed replacing, and the tail pipe needed replacing. Turns out it was a 1200 fix. We paid it and my daughter drove about 2 miles before it left her stranded at an intersection. She called me to help and since I was still at the mechanic shop they knew there was something wrong right away. They send someone out there, and then another. After the police left (who was diverting traffic) they illegally towed my car back to the shop. The police had even told them not to do it that it was illegal.
A few days later they have no idea what is wrong with the car. It is now cutting off when it warms up (not overheating). They ask my permission to tow it to the dealer. The dealer informs me that it appears that the wiring that the shop did to "fix" the ac shorted out the computer and it needed replacing and the wiring would need to go back to factory.
That evening I spoke to the shop, who told me nothing of this, said the dealer didn't know what they were doing and they were going to pick it up, replace the computer and fix the problem. It's been a few weeks now. They informed me the other day that if after a few more days they can't fix it they would have to come up with some resolution.
My question is what is "resolution"? This is my daughter's only mode of transportation. I have a chronically ill child (younger) who is in and out of hospitals and is having surgery soon. My daughter needs her car and I don't have the money to purchase a new one! What can be done and what does resolution mean?
