I promised to get back to every one with the follow up so here it is. Dec 22 2006
The mortgage company did not send out the paperwork as they promised. So I called, I swear no one there knows there head from a hole in the ground.
On Dec 5 talked to airhead #1 says 20% penalty asked for a wavier said she would submitt my request and mail it out along with the fee I will also have to pay 30.00 for the information upon sell of the house and will have info in 5-7 business days
Dec 7 called attorney he said they cannot charge 20% the max they can charge is 3% keep him posted and do i have a prepayment fee addendum no i don't 68 pages of paperwork and no addendum**************..
Dec 12 Airhead #2 I ask how the paperwork is coming and please fax I give her fax number airhead 2 says can't find a document will get the paperwork on dec 19th they have not completed the paperwork yet but they recieved what they needed yesterday(dec 11) some kind of addendum hmmmmmmm is this the same addendum i dont have the attorney says i should????? then she had to go double check something and woulf be right back comes back on line a few minutes later they have to scan and do some figuring and figurine out the penalty that will take time she didn't know how much
Dec 18 I try to call the same customer service number i have been calling and 7x the automated service tells me my account number is not valid hmmmmmmmmm have i been blocked from calling in???????
Dec 18 Airhead #3 after 3x trying( still wont accept my account Number) to get through a person finally airhead 3# comes on then he disconnects me
Dec18 I call my sister and have her call them I swear I tell her they are blocking me from calling she calls and gets through the first time then tell thems to wait i have some one on the other line who wants to talk to you this now brings in airhead #4
I inquire you do have my fax number to fax info to me on the 19th as promised he says no it doesn't show on the screen i ask can you please make sure they get it so the info so it can be faxed and not mailed he says he CANNOT be cause those people who send out the paperwork don't have phones HMMMMMMMM am I stupid or what they don't have phones and I am to beleve that ok lets move on.... but he does proceed to tell me I now have to pay for them to research this it is called a research penalty Oh my god give me a break already .He absoulutely cannot have this faxed and i should get this in 5-7 days then he disconnects******************************************
Dec 18 I call back and get airhead #5 Please explain why this cannot be faxed he said they can't I ask why was that an option when i first called and gave a fax number but now you can't he had no answer
Today******************************************... the end is here
Dec22 I recieved the addendum******************************************.. It has my signature on it but i don't have that in my 68 pages of paperwork the penalty is 1% Yep all that sh-t and they just couldn't tell me over the phone it is 1% and not the 20% I was orginally told. I have learned alot going through this and hope this additional info can help some one else out there. good luck everyone
