EvilWizard
Member
What is the name of your state?VA
I am in VA and the Moving Company who will renamed unnamed resides in MD. Here is the background:
Moving company initially ripped me off by purposely working slowly so they can rack up overtime hours. It was really obvious when there always seemed to be one person talking on the phone, or someone in the back of the truck hanging out folding blankets and etc... The day after the move I filed a complaint with the company stating that I paid for 3 movers and got the work of 2. I also filed a claim because they dropped a desk and broke it and also put a sizable hole in one of my doors. They said its too late to do anything about the work and I signed off on a document that states I understood the moving company's rules...
I then filed a BBB report explaining the situation. A few days later I contacted the Moving Company again to see if my claim was being processed. The person who answered said that if I were to drop my BBB report they would move the claim along else they will just let it go through a slow process which could take weeks. (I initially thought this might be an extortion-like tactic but I do not believe it falls under the legal definition of extortion...) I basically told them to pound sand and that I would follow up with the BBB.
The BBB sent me documentation that basically said the Movers told them this is not an issue and the BBB provided me with copies of what the Movers had sent to them as proof. This is where I get really ticked off.
First they sent the checklist of rules that basically I initial as I read each paragraph and then the bottom states that by signing the page I understand and agree to all of what is on the document. (I never signed it and the BBB sent me back the copy without the signature.)
Secondly they sent the BBB a bill of lading which had personal info like name, address, phone number and etc.. which is totally fine BUT someone also handwrote my Credit Card Number, Exp. Date and the 3 digit CVV number on the paper as well. This should not have been sent to a third party without my permission and I was under the impression that Mastercards rules and the PCI Data Security Standards make it so that storage or release of CVV information is finable...
Initially I called the Movers back and they were pretty much ready to refund my whole move, but today they called back and reniged on that. I know I can file a report with MC and continue with the BBB report, but is there anything else legally/civilly I can do. I am not sure if there are any laws that would cover protection, storage and release of CC/CVV info so any help would be appreciated.
Thanks,
EW
I am in VA and the Moving Company who will renamed unnamed resides in MD. Here is the background:
Moving company initially ripped me off by purposely working slowly so they can rack up overtime hours. It was really obvious when there always seemed to be one person talking on the phone, or someone in the back of the truck hanging out folding blankets and etc... The day after the move I filed a complaint with the company stating that I paid for 3 movers and got the work of 2. I also filed a claim because they dropped a desk and broke it and also put a sizable hole in one of my doors. They said its too late to do anything about the work and I signed off on a document that states I understood the moving company's rules...
I then filed a BBB report explaining the situation. A few days later I contacted the Moving Company again to see if my claim was being processed. The person who answered said that if I were to drop my BBB report they would move the claim along else they will just let it go through a slow process which could take weeks. (I initially thought this might be an extortion-like tactic but I do not believe it falls under the legal definition of extortion...) I basically told them to pound sand and that I would follow up with the BBB.
The BBB sent me documentation that basically said the Movers told them this is not an issue and the BBB provided me with copies of what the Movers had sent to them as proof. This is where I get really ticked off.
First they sent the checklist of rules that basically I initial as I read each paragraph and then the bottom states that by signing the page I understand and agree to all of what is on the document. (I never signed it and the BBB sent me back the copy without the signature.)
Secondly they sent the BBB a bill of lading which had personal info like name, address, phone number and etc.. which is totally fine BUT someone also handwrote my Credit Card Number, Exp. Date and the 3 digit CVV number on the paper as well. This should not have been sent to a third party without my permission and I was under the impression that Mastercards rules and the PCI Data Security Standards make it so that storage or release of CVV information is finable...
Initially I called the Movers back and they were pretty much ready to refund my whole move, but today they called back and reniged on that. I know I can file a report with MC and continue with the BBB report, but is there anything else legally/civilly I can do. I am not sure if there are any laws that would cover protection, storage and release of CC/CVV info so any help would be appreciated.
Thanks,
EW