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Moving Company Nightmare

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musicgirlfl

Junior Member
What is the name of your state (only U.S. law)? Florida

I had a mover damage the curved glass piece of a wall unit durign a move. They then picked up the piece of the unit to get the glass fixed. After 8 weeks of no communicaiton, we called them and they said they couldn't fix it, and they were done wasting their time, they would return the unit and send us a check for $400. This is a lighted, 5 piece glass and laquer unit that was in absolute mint condition, purchased for $1700 7 yrs ago from Kanes Furnoture. When the movers brought back the piece there was additonal damage to the unit itself that wasnt there before. They ignored any and all requests to discuss the additinal damage

I worked with the BBB for months, and the owner agreed to pick it back up and try again to fix it, but he never answered any of our calls or emails. In addition, he only sent a check for $275 because he said his supervisor quoted us the wrong amount.

I did find a glass compnay that would repair it for 1000 due to the etchings in the glass but he refuses to pay for it. Says it is not worth it.

My question is, if I take him to court wil depreciation of the unit factor in to the settlement? Apparently theres a website that takes the value and year of purchase for a piece of furnture and tells you what it is worth; however it was in perfect condition and I could not buy a new one for less than 2000.

Thanks.
 


FlyingRon

Senior Member
The BBB has no authority to do anything. It's almost always a waste of time. A business that participates with BBB resolutions probably would resolve things before you they got started. Those who don't wish to participate, don't care and all the BBB can do it note that they didn't.


As OHRW points out, you're only entitled to the depreciated value of your item. Full replacement value is sometimes available as an extra cost option on the move, but I suspect you didn't have that.

Further, the valuation often is done by weight. Unless you specifically declare something has having an exceptional value, you'll just get a certain amount per pound for it if they deem it a "total loss."
 

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