I just moved to Utah on the 25th of November and utilized the Rover app to find a pet sitter for my 3 year old cat, Jack. During this time, he was okay and in great health. I didn't receive daily updates as I requested, but I didn't take it to heart. On December 11th, I was told he wasn't doing super well. We went to see him and he was meowing like he was having a problem pooping. At midnight that night, I called emergency vets asking for potential solutions. They stated it sounded like he was either having abandonment issues or intentional issues and to get him grass to help his dietary aid. On my birthday, December 12th, she said he was laying by his food and wasn't eating or drinking, and would eat the grass but she got him to give her purrs. Nothing about his bathroom habits were mentioned. On December 13th, we got the call to rush to get him to a vet. It took 20 minutes to get there. He was lifeless when we grabbed him from her. She claimed to have given him cpr and that she could hear his heartbeat, but it was faint. I couldn't hear it. I gave him cpr and mouth to mouth resuscitation in hopes to save his life. The vet said he was already gone before we arrived to the clinic 10 minutes after rushing to get him. Rover is not offering to cover cremation costs due to us paying cash. We only communicated through the Rover app. I wouldn't have found her if it wasn't for the app. Should I get an attorney involved? No amount of money is going to bring my baby back into my arms. Christmas for my 7 year son is ruined because he lost his best friend who was only 3 years old. The vet said to contact Rover or a lawyer but I don't have enough money to pay for a lawyer. My whole world was flipped upside-down because of this.