Curious Consumer
New member
First time post here. I definitely need advise please! I know this is random, but I'm clueless here.
I ordered a pair of shorts from a well known store (both brick and mortar and online).
When I received the shorts, I noticed that they had been packaged and sent from a store location and not the warehouse. I know this because of the tags on the clothes (one bearing a price instead of the store.com) and the package receipt is different.
I'm a very good and very loyal customer of particular store easily spending $100+ a month.
Back to the shorts...
I went to wear them and noticed two very large stains, and several small stains on the inseam. The stains are blood. Not for the queasy, but it is obvious that these shorts had been tried on by someone at the store who menstrauted in/on them, and then packaged by an employee and sent to me. I was sent a bloody pair of shorts!
Upon my noticing, I emailed the customer service (with photos) and the corporate headquarters.
I received a phone call today about this disgusting and dangerous issue. They very easily credited my account for the purchase price and offered to send new shorts. Then, they asked me how I would like to resolve this issue. This is where I'm stuck.
I have had minor issues with this store before where they were quickly and easily fixed. Coupons were always offered, and I was very pleased with the outcome.
They are basically waiting for me (They are calling back in 2 days to hear my response) to let them know how I would like to be compensated. No coupon was brought up this time, as sending me some strangers unknown blood is way more serious than the wrong size/color item.
So...I ask, if this happened to you, how would you expect to resolve the issue?
*I have a toddler in my home as well as my 76yo father who has leukemia.
Thank you in advance for all your help!
I ordered a pair of shorts from a well known store (both brick and mortar and online).
When I received the shorts, I noticed that they had been packaged and sent from a store location and not the warehouse. I know this because of the tags on the clothes (one bearing a price instead of the store.com) and the package receipt is different.
I'm a very good and very loyal customer of particular store easily spending $100+ a month.
Back to the shorts...
I went to wear them and noticed two very large stains, and several small stains on the inseam. The stains are blood. Not for the queasy, but it is obvious that these shorts had been tried on by someone at the store who menstrauted in/on them, and then packaged by an employee and sent to me. I was sent a bloody pair of shorts!
Upon my noticing, I emailed the customer service (with photos) and the corporate headquarters.
I received a phone call today about this disgusting and dangerous issue. They very easily credited my account for the purchase price and offered to send new shorts. Then, they asked me how I would like to resolve this issue. This is where I'm stuck.
I have had minor issues with this store before where they were quickly and easily fixed. Coupons were always offered, and I was very pleased with the outcome.
They are basically waiting for me (They are calling back in 2 days to hear my response) to let them know how I would like to be compensated. No coupon was brought up this time, as sending me some strangers unknown blood is way more serious than the wrong size/color item.
So...I ask, if this happened to you, how would you expect to resolve the issue?
*I have a toddler in my home as well as my 76yo father who has leukemia.
Thank you in advance for all your help!