NOT ebay. Online Store cashed money but doesn't answer

[Slist]

The online Store is based in Texas.
But I live in Switzerland!

The problem: I ordered an item on http://www.crossbowpistolsextreme.com. The order was confirmed. After two days the owners of the store withdrew the money from my credit card but didn't send me the goods. I sent three emails asking about the status but I got no answer. Now I sent a registered Mail giving the store owners an ultimatum of 10 days to refund me or send me the goods I paid for (or some proof of having them shipped).

If I don't hear anything, what are my options? The case should be clear, I have got the proof he withdrew the money from my account, the letter I sent him and his order confirmation. The problem is that I live in switzerland.

Thank's in advance!

Slist

 

[racer72]

Buy an airplane ticket to Texas and sue the seller. And you will not be reimbursed for traveling expenses if you win.

 

[stuckinlamad]

While Racer72's advice is accurate let me give you some personal advice. But first
1) When did you place this order? I checked the website they have a turnaround(time before shipping and processing time) of 2 weeks
2) Did you contact the store before placing the order to verify shipping internationally? I went into the shopping cart screen just because they have a drop down box doesn't mean they ship overseas. The system would have billed your card before shipping regardless. Even if they do ship they wouldn't ship without first recieving payment. I live in Europe as an American navy wife. Mail takes a LOT longer to be shipped Internationally from the US to Europe than Europe to Europe because of customs. I don't know what you bought but I think a crossbow is going to take A LOT longer to make it through customs if at all because it is a weapon and there are a lot of regulations for shipping a weapon through the mail.
3) Have you tried getting a phone card and calling them. Please note that if you are on CET that Texas is 7 or 8 hours time difference I am not sure which zone they are in.
http://www.crossbowpistolsextreme.com/shop/?shop=1&cart=297
Scroll to the bottom for their phone number in TX just dial 00-1- then the number to call the USA.

If I were you I would call them and just a hint never assume any company ships internationally without talking to a person first.

 

[dallas702]

Or just call your CC company and have the charge reversed.