First off, I live in Michigan (just in case this has affect on my claim). I am a sole proprietor - a web design consultant who works from home. As I live in a remote area, satellite internet is my only option (no DSL or cable access). Most of my work is done offline, but all of my research and finished product is online. This said, download and upload speeds are both very important, to my business.
Since December 2007, I have been struggling with my Satellite Internet Provider with extremely slow speeds. At times, barely faster than dial-up. Other times, so slow that pages refuse to load, at all. This inability to do research, or upload my work, is beginning to cost me clients. In return, my bottom line is being impacted, negatively.
5 months of working with the Satellite Company's customer support has produced no results. I referred my complaint to the BBB. This, too, was met with no results. With nowhere else to turn, I would like to sue the Satellite Company for breach of contract and any other violation of consumer law that may be relevant. However, there is language in the contract stating that they "do not guarantee minimum browsing speeds". This would normally be a problem, except can they go to the point of not being able to guarantee a service I am paying for, at all?
Do you think I have a case, here? Or can this company get away with walking over the consumer, legally and I am out of luck?
Thank you, in advance...
+dharvell
Since December 2007, I have been struggling with my Satellite Internet Provider with extremely slow speeds. At times, barely faster than dial-up. Other times, so slow that pages refuse to load, at all. This inability to do research, or upload my work, is beginning to cost me clients. In return, my bottom line is being impacted, negatively.
5 months of working with the Satellite Company's customer support has produced no results. I referred my complaint to the BBB. This, too, was met with no results. With nowhere else to turn, I would like to sue the Satellite Company for breach of contract and any other violation of consumer law that may be relevant. However, there is language in the contract stating that they "do not guarantee minimum browsing speeds". This would normally be a problem, except can they go to the point of not being able to guarantee a service I am paying for, at all?
Do you think I have a case, here? Or can this company get away with walking over the consumer, legally and I am out of luck?
Thank you, in advance...
+dharvell