J
justin
Guest
I took my new vehicle to a local auto shop in Arizona to have the oil changed prior to a trip to California, on the way home from California, due to faulty workmanship the oil plug came loose from the vehicle and all of the oil drained out causing the engine to freeze, thus requiring me to get a new engine. I contacted the autoshop where the oil change was done and they referred me to their insurance company. To make a long story short. The adjuster gave me an option of putting in a new engine with a 12mo warranty or a used engine with a 24mo warranty. I asked if I would be financially responsible for anything, she said no. I decided to have the new engine put in, but when it came time to pick up the vehicle, the dealership where it was being repaired said that I owed around $3000, because the insurance only paid $4000 and the total bill was $7000. I called the adjuster and asked what the problem was and she said since I chose to put in the new engine, I had to pay the difference. I said to her, you told me I would not have to pay for anything, she agreed and said that it was not her responsibility to tell me I would have to pay the difference. After hours of talking to 4 different supervisors they admitted they were wrong and gave me an additional $1500, but said that that's all they would give me so I still had to pay $1500 out of pocket. I told the owner of the autoshop and he was shocked and verified that the adjuster told me I would not have to pay for anything. He asked the adjuster,"did you tell him he would not have to pay for anything." Her reply to him was, "yes, I did." Who do I hold responsible for this, the insurance or the autoshop? This all stemmed from poor workmanship and I should not have to pay a penny. What do I do, both companies want to wash their hands of it. I was told by a lawayer that I would have to take the autoshop to small claims court and no the insurance company. What do I do?