What is the name of your state? Ohio
I was doing volunteer work at a school and had a background check performed. The background check revealed a mis-demeanor charge which occurred on 07/10/74. This charge prevented me from volunteering at the school. I was told by the school that I would be able to volunteer if I had my record cleared. I researched and found a website, EAS. I decided to purchase the “Rapid Processing” service of EAS to clear my record on January 17th, 2007. The “Rapid Processing” service was to have my record expunged within 30 days of receiving case information. By April 6th, they had as yet expunge my record. Frustrated, I ended up contacting the necessary courts and took care of clearing the record myself. Within 9 days, April 14th, I had my record cleared. As well, on April 14th, I received a call from EAS telling me that the person working on my case had left the company and that they did not yet have the case number! I sent the CEO and their help services an email on or around April 17th, asking for a refund. This was a full three months after they received my initial payment of $500. I received no response except that I was changed an additional amount,$8 - $10! Hence, my complaint. A timeline of events follows.
The BBB has been unable to help.
I purchased “State RAPID processing” on January 17th, 2007.
On January 25th, I received an email from EAS with a “notice of intent to expunge” PDF attachment. Not long after that I received a paper copy as well.
On January 26th, I received an email from their Southeast Regional office asking to provide specific information about the case on a web form. I did so. I consider this as the beginning date of receiving “Case Information”.
On February 2nd, I received an email from Toni Webb introducing herself as the regional director telling me that she and her team of counselors would be handling my case.
On February 6th I spoke with Toni Webb regarding my charges. She could not locate the case number. I emailed her the name, address, and phone number of the organization which originally performed the background check. BCI&I, an office under the State of Ohio Attorney General.
On February 7th I received an “EAS DATABASE REPORT ALERT”. They were sending emails to online background check web sites.
On February 22nd, I sent an email to Toni Webb asking for a status report. I heard nothing back.
As of March 5th, I still had not heard anything from Toni and decided to investigate the matter myself. I phoned the agency which performed the background check, BCI&I. I was told that the offense occurred in Springdale, Ohio, and that I should contact them directly to get the charge expunged, or sealed. I contacted the Springdale Ohio Mayors Court. They searched their files and found the case information. The told me that for a charge of $50 and an appearance in court, I would be able to have the charge sealed. I made arrangements to appear in court and on March 14th, had the misdemeanor charge sealed. I received official documents the next day indicating that the charge would be sealed. I then mailed a request to BCI&I requesting a background check.
I still had not heard anything from Toni and decided to wait until I received the background report from BCI&I before contacting her. I received the background check in the mail on April 9th. I was preparing to call EAS when I received a phone call from Soha (I’m not sure of the spelling), another legal counselor at the Southeast Region office in Lexington. She told me that Toni was no longer an employee at EAS and that she would be replacing her. I informed her that I had taken matters in my own hands and had my charge sealed. I also pointed out that I had purchased “Rapid Processing” hoping to have the matter resolved within a month and that it has now been two months. I asked about receiving credit for services not performed. She transferred me to an accountants voice mail, Josh was his name, and asked me to leave details of what was going on, and a phone number for him to reach me. I did so. Josh never returned my call. (His voice mail message indicated he was in the IT department)
II purchased “State RAPID processing” on January 17th, 2007.
On January 25th, I received an email from EAS with a “notice of intent to expunge” PDF attachment. Not long after that I received a paper copy as well.
On January 26th, I received an email from their Southeast Regional office asking to provide specific information about the case on a web form. I did so. I consider this as the beginning date of receiving “Case Information”.
On February 2nd, I received an email from Toni Webb introducing herself as the regional director telling me that she and her team of counselors would be handling my case.
On February 6th I spoke with Toni Webb regarding my charges. She could not locate the case number. I emailed her the name, address, and phone number of the organization which originally performed the background check. BCI&I, an office under the State of Ohio Attorney General.
On February 7th I received an “EAS DATABASE REPORT ALERT”. They were sending emails to online background check web sites.
On February 22nd, I sent an email to Toni Webb asking for a status report. I heard nothing back.
As of March 5th, I still had not heard anything from Toni and decided to investigate the matter myself. I phoned the agency which performed the background check, BCI&I. I was told that the offense occurred in Springdale, Ohio, and that I should contact them directly to get the charge expunged, or sealed. I contacted the Springdale Ohio Mayors Court. They searched their files and found the case information. The told me that for a charge of $50 and an appearance in court, I would be able to have the charge sealed. I made arrangements to appear in court and on March 14th, had the misdemeanor charge sealed. I received official documents the next day indicating that the charge would be sealed. I then mailed a request to BCI&I requesting a background check.
I still had not heard anything from Toni and decided to wait until I received the background report from BCI&I before contacting her. I received the background check in the mail on April 9th. I was preparing to call EAS when I received a phone call from Soha (I’m not sure of the spelling), another legal counselor at the Southeast Region office in Lexington. She told me that Toni was no longer an employee at EAS and that she would be replacing her. I informed her that I had taken matters in my own hands and had my charge sealed. I also pointed out that I had purchased “Rapid Processing” hoping to have the matter resolved within a month and that it has now been two months. I asked about receiving credit for services not performed. She transferred me to an accountants voice mail, Josh was his name, and asked me to leave details of what was going on, and a phone number for him to reach me. I did so. Josh never returned my call. (His voice mail message indicated he was in the IT department)
I emailed EAS on or around April 17th asking for a credit. I received no reply.
I was doing volunteer work at a school and had a background check performed. The background check revealed a mis-demeanor charge which occurred on 07/10/74. This charge prevented me from volunteering at the school. I was told by the school that I would be able to volunteer if I had my record cleared. I researched and found a website, EAS. I decided to purchase the “Rapid Processing” service of EAS to clear my record on January 17th, 2007. The “Rapid Processing” service was to have my record expunged within 30 days of receiving case information. By April 6th, they had as yet expunge my record. Frustrated, I ended up contacting the necessary courts and took care of clearing the record myself. Within 9 days, April 14th, I had my record cleared. As well, on April 14th, I received a call from EAS telling me that the person working on my case had left the company and that they did not yet have the case number! I sent the CEO and their help services an email on or around April 17th, asking for a refund. This was a full three months after they received my initial payment of $500. I received no response except that I was changed an additional amount,$8 - $10! Hence, my complaint. A timeline of events follows.
The BBB has been unable to help.
I purchased “State RAPID processing” on January 17th, 2007.
On January 25th, I received an email from EAS with a “notice of intent to expunge” PDF attachment. Not long after that I received a paper copy as well.
On January 26th, I received an email from their Southeast Regional office asking to provide specific information about the case on a web form. I did so. I consider this as the beginning date of receiving “Case Information”.
On February 2nd, I received an email from Toni Webb introducing herself as the regional director telling me that she and her team of counselors would be handling my case.
On February 6th I spoke with Toni Webb regarding my charges. She could not locate the case number. I emailed her the name, address, and phone number of the organization which originally performed the background check. BCI&I, an office under the State of Ohio Attorney General.
On February 7th I received an “EAS DATABASE REPORT ALERT”. They were sending emails to online background check web sites.
On February 22nd, I sent an email to Toni Webb asking for a status report. I heard nothing back.
As of March 5th, I still had not heard anything from Toni and decided to investigate the matter myself. I phoned the agency which performed the background check, BCI&I. I was told that the offense occurred in Springdale, Ohio, and that I should contact them directly to get the charge expunged, or sealed. I contacted the Springdale Ohio Mayors Court. They searched their files and found the case information. The told me that for a charge of $50 and an appearance in court, I would be able to have the charge sealed. I made arrangements to appear in court and on March 14th, had the misdemeanor charge sealed. I received official documents the next day indicating that the charge would be sealed. I then mailed a request to BCI&I requesting a background check.
I still had not heard anything from Toni and decided to wait until I received the background report from BCI&I before contacting her. I received the background check in the mail on April 9th. I was preparing to call EAS when I received a phone call from Soha (I’m not sure of the spelling), another legal counselor at the Southeast Region office in Lexington. She told me that Toni was no longer an employee at EAS and that she would be replacing her. I informed her that I had taken matters in my own hands and had my charge sealed. I also pointed out that I had purchased “Rapid Processing” hoping to have the matter resolved within a month and that it has now been two months. I asked about receiving credit for services not performed. She transferred me to an accountants voice mail, Josh was his name, and asked me to leave details of what was going on, and a phone number for him to reach me. I did so. Josh never returned my call. (His voice mail message indicated he was in the IT department)
II purchased “State RAPID processing” on January 17th, 2007.
On January 25th, I received an email from EAS with a “notice of intent to expunge” PDF attachment. Not long after that I received a paper copy as well.
On January 26th, I received an email from their Southeast Regional office asking to provide specific information about the case on a web form. I did so. I consider this as the beginning date of receiving “Case Information”.
On February 2nd, I received an email from Toni Webb introducing herself as the regional director telling me that she and her team of counselors would be handling my case.
On February 6th I spoke with Toni Webb regarding my charges. She could not locate the case number. I emailed her the name, address, and phone number of the organization which originally performed the background check. BCI&I, an office under the State of Ohio Attorney General.
On February 7th I received an “EAS DATABASE REPORT ALERT”. They were sending emails to online background check web sites.
On February 22nd, I sent an email to Toni Webb asking for a status report. I heard nothing back.
As of March 5th, I still had not heard anything from Toni and decided to investigate the matter myself. I phoned the agency which performed the background check, BCI&I. I was told that the offense occurred in Springdale, Ohio, and that I should contact them directly to get the charge expunged, or sealed. I contacted the Springdale Ohio Mayors Court. They searched their files and found the case information. The told me that for a charge of $50 and an appearance in court, I would be able to have the charge sealed. I made arrangements to appear in court and on March 14th, had the misdemeanor charge sealed. I received official documents the next day indicating that the charge would be sealed. I then mailed a request to BCI&I requesting a background check.
I still had not heard anything from Toni and decided to wait until I received the background report from BCI&I before contacting her. I received the background check in the mail on April 9th. I was preparing to call EAS when I received a phone call from Soha (I’m not sure of the spelling), another legal counselor at the Southeast Region office in Lexington. She told me that Toni was no longer an employee at EAS and that she would be replacing her. I informed her that I had taken matters in my own hands and had my charge sealed. I also pointed out that I had purchased “Rapid Processing” hoping to have the matter resolved within a month and that it has now been two months. I asked about receiving credit for services not performed. She transferred me to an accountants voice mail, Josh was his name, and asked me to leave details of what was going on, and a phone number for him to reach me. I did so. Josh never returned my call. (His voice mail message indicated he was in the IT department)
I emailed EAS on or around April 17th asking for a credit. I received no reply.
