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Mr. K

In Illinois, I ordered from an out-of-state company, CA. I sent in an order online for some skin lotion. I did not receive what I thought I was ordering. I replied w/the following:

On September 20, 2000 I ordered Product A. I want to bring to your attention that the ingredients that are actually in Product A do NOT match the ingredients listed on your website description.

Moreover, on your website, the ingredients for Product A and Product B are listed as being the same when they are, in fact, not.

In addition, when I received my order, two bottles were open and had spilled all over the contents of the shipping box.

I received the following reply from the company:

Thank you for your inquiry and order. Unfortunatly, the manufacturers
constantly change the contents of their products and we just get the
information from them. We are sorry that Product A was not for you.

This company did offer me a full refund, if I returned Product A via insured mail.

My questions are:

1. Since I did not find ANY Disclaimer info. on the company's website, regarding product descriptions, is this company at fault?

2. If I return Product A, am I entitled to receive a refund on the insured return shipping in addition to the cost of Product A?

3. Is the company's response inadequate and unacceptable?

Thank you for your time and assistance.



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