Online seller refuses refund on fake handbag

[Margarita Jaune]

I recently purchased a designer handbag online. Upon receipt and close inspection, the handbag turned out to be a fake. The seller claims on the website that they will make a full refund, however I have emailed and called but the seller seem to be avoiding my request for a refund. How should I proceed in this case? What are the pros and cons of filing a small claims on the seller for selling me a fake handbag?

Thanks for any advice.

New York

 

[JETX]

How should I proceed in this case?

Very simple.... file a dispute for the purchase with your credit card company.

What are the pros and cons of filing a small claims on the seller for selling me a fake handbag?

Pro: If you win, you get a judgment.
Con: If you don't win, you don't get a judgment.

 

[jsmith416]

I doubt very much that a seller who would pass off fake handbags as real would honor a promise for a refund.

 

[Antigone*]

I doubt very much that a seller who would pass off fake handbags as real would honor a promise for a refund.

If the OP follows JetX's advice, it may not matter.

If she files a dispute with her CC company, then she should also send back the merchandise.

One word of caution: If you used a debit card, you cannot dispute that transaction.

 

[JETX]

Sounds like yet ANOTHER 'life lesson learned'...