Orbitz.com double charge

[frustratedme]

I recently attempted to book a vacation package online through orbitz.com, but when I tried to submit my order an error message, provided by the website, stated that they were unable to place my order and asked me to call one of their agents. I called the agent stating what had occured online, and the agent proceeded to book another vacation package for me. I now see that I was charged by orbitz.com for 2 vacation packages, and when I called them they eventually told me that they admitted to an error on their part, but are not able to confirm whether or not I will be refunded the money. I have spoken to my credit card company, and they say there is nothing they can do as it was an online purchase, and encouraged me to seek legal advice. I just wanted to know what my options are at this point. Thanks.

 

[JETX]

I just wanted to know what my options are at this point. Thanks.

Your options... are to send them proof of the double billing.... and ask them to refund their error.

 

[FlyingRon]

I'd give ORBITZ another call.

If that doesn't work I'd contact the credit card company AGAIN. The line you were given is bullpoop. Online transactions are not off-limits for dispute. If you don't get satisfaction on the phone, when the bill comes, file an official dispute.

 

[Zigner]

US Law Only!