S
somebody
Guest
I am wondering if I have any legal recourse in this situation:
I was contacted by Pacific Bell (here after referred to as PB) in June and was told that DSL was available in my area (I had asked to be notified when it was available) and all I had to do was call their service dept. to arrange for the installation date. I did this and was given a 6 week lead time for the installation, the date it was suppossed to be installed was on July 20th, 3 days before the 20th I called to find out the "window" of time I would be needed to be at my house, I was thus informed that my order never "went through" their computer system and thus had to be "put through" again, they were surprised that nobody had contacted me to let me know that they were having this "problem", so was I. My new date for installation was on the 10th of August, I called 3 times to the service dept. to make sure my order had "gone through" each time I called I was assured that it had, 2 days before the 10th I called and asked for the "window" of time I would need to be home for the installation, when they called their partner (ASI?) to find out the window they (as I) were surprised to find out that my order had definitely gone through for the Pac Bell side but hadn't gone through their installation center (it seems PB takes the order and allocates the ISP service but their sister company takes care of the actual "hands on" work of installation) They were surprised none had called to tell me about this hold up, I wasn't. Since then (for abotu a month) I have called repeated times to try and find out the status of the installation, after many calls with varying answers (ranging from
"there is a problem with our computer systems" to "I don't know what the problem is, we'll call you") I finally got a "executive service" phone number and have been talking with a woman from their executive complaints dept. She sent people to our house multiple times and had varying tests done (over the course of another month) ultimately finding out that because of my location in relation to their central office, DSL is NOT available for installation in my area, this is because of a distance limitation, she said she will still try to get it installed even with the limitation but I am not very hopeful and feel "blown off".
I am sorry for the length of the post but wanted to give a pretty full grasp of the time and effort I have wasted with this company, do I have any recourse like suing for "breach of oral contract" or any recourse at all for my wasted time?
I was contacted by Pacific Bell (here after referred to as PB) in June and was told that DSL was available in my area (I had asked to be notified when it was available) and all I had to do was call their service dept. to arrange for the installation date. I did this and was given a 6 week lead time for the installation, the date it was suppossed to be installed was on July 20th, 3 days before the 20th I called to find out the "window" of time I would be needed to be at my house, I was thus informed that my order never "went through" their computer system and thus had to be "put through" again, they were surprised that nobody had contacted me to let me know that they were having this "problem", so was I. My new date for installation was on the 10th of August, I called 3 times to the service dept. to make sure my order had "gone through" each time I called I was assured that it had, 2 days before the 10th I called and asked for the "window" of time I would need to be home for the installation, when they called their partner (ASI?) to find out the window they (as I) were surprised to find out that my order had definitely gone through for the Pac Bell side but hadn't gone through their installation center (it seems PB takes the order and allocates the ISP service but their sister company takes care of the actual "hands on" work of installation) They were surprised none had called to tell me about this hold up, I wasn't. Since then (for abotu a month) I have called repeated times to try and find out the status of the installation, after many calls with varying answers (ranging from
"there is a problem with our computer systems" to "I don't know what the problem is, we'll call you") I finally got a "executive service" phone number and have been talking with a woman from their executive complaints dept. She sent people to our house multiple times and had varying tests done (over the course of another month) ultimately finding out that because of my location in relation to their central office, DSL is NOT available for installation in my area, this is because of a distance limitation, she said she will still try to get it installed even with the limitation but I am not very hopeful and feel "blown off".
I am sorry for the length of the post but wanted to give a pretty full grasp of the time and effort I have wasted with this company, do I have any recourse like suing for "breach of oral contract" or any recourse at all for my wasted time?