Pennsylvania customer suing me.

[Juan Antonio]

What is the name of your state? What is the name of your state?

California

Irate customer claimed our merchandise damaged his vehicle, wanted $750 or he would haul us into court. He refused to return the unit for examination, claiming it's evidence.

Two weeks later, a summons to appear in Philadelphia Municial court, asking for purchase price of merchandise. No mention of vehicle damage.

Claims equipment was defective, and despite repeated demands, we refused to correct the problem or give refund.

Merchandise was delivered last October. We have no record of any problem or refund demand until now.

Can we fight from California, or must we go to PA? Should we just roll over and give him his money back? Sounds like extortion for buyer's remorse.

Thanks for listening

 

[Juan Antonio]

Update:

We rolled over and agreed to buy back his defective unit. All he had to do was ship it back to us FEDEX COD secured funds, and sign a release.

The unit never came back, but an ammended filing did, requesting $4000 in damages to his vehicle, in addition to the original request for refund.

Advice, please?