Superman32
New member
I had a prepaid car rental. I was coming in from out of town and it was getting late, so I called the company to see if it would be ok to come in the next day, since it was a prepaid rental. The rep told me what I was already thinking, that it was prepaid and the next day wouldn't be an issue.
When I got there the next day, however, that rep told me my reservation was for the previous day and also they didn't have my reserved vehicle type, so I would have to get a different vehicle and pay the difference (which was over 50% more). I was there because of a death in the family, and as mentioned above, I was already a day late, so at the time, I had to accept the situation and would deal with the dispute later.
When I got back home, I checked their website and even looked at all the terms and services, but it doesn't say anything about this type of prepaid rental situation.
So my question is, is there a difference in a standard rental agreement vs. a prepaid agreement? In a basic agreement, the company agrees that if you show up at a certain date/time, they will provide a car at the agreed upon terms. If you don't show up, the agreement is voided. I would think in the prepaid there would be more of a duty or obligation for the company, since compensation has already been made and the customer is locked into an agreement at that point.
I'm sure there are some legal issues and company specific issues, but I just wanted to get an idea before possibly disputing the additional charges with anyone.
When I got there the next day, however, that rep told me my reservation was for the previous day and also they didn't have my reserved vehicle type, so I would have to get a different vehicle and pay the difference (which was over 50% more). I was there because of a death in the family, and as mentioned above, I was already a day late, so at the time, I had to accept the situation and would deal with the dispute later.
When I got back home, I checked their website and even looked at all the terms and services, but it doesn't say anything about this type of prepaid rental situation.
So my question is, is there a difference in a standard rental agreement vs. a prepaid agreement? In a basic agreement, the company agrees that if you show up at a certain date/time, they will provide a car at the agreed upon terms. If you don't show up, the agreement is voided. I would think in the prepaid there would be more of a duty or obligation for the company, since compensation has already been made and the customer is locked into an agreement at that point.
I'm sure there are some legal issues and company specific issues, but I just wanted to get an idea before possibly disputing the additional charges with anyone.