GMATstudent
New member
Hi all,
Online vendor is based in CA, I am based in NY.
I was looking for cheap Exam Preparation package on internet and found a great deal at one of the major service provider of Exam Preparation.
The whole website showed discounts up to 90%.
I bought their 40hrs tutoring package for the discounted price of 1000$, original price at 7950$.
I received 2 automated emails after that:
-the first one asking me to click on a link to accept their Terms and conditions (which I did)
-the second email 1- Thanks me for choosing them, 2- Indicates me the first steps to ”GET STARTED”, 3- Clearly indicates me in The Subject of the email “How to Start Your Exam Private Tutoring” and 4- details amount of my order.
I have since been able to use their online resources which was advertised as included in the tutoring bundle. They even sent me the working material (books). On My Account on their website their is also a section in which it is clearly shown that my payment was accepted.
The Terms and Conditions of their website are very light and do not mention any legal disclaimers reserving the vendor the right to refuse to honor the contract due to a pricing error. TERMS AND CONDITIONS
Then I received at the end of the day an email form their sales department letting me know that there was a website glitch earlier today when I purchased my tutoring bundle and that they cannot honor the price I was charged on the website. They are proposing a full refund. But I intend to keep enjoying the original offer to which I agreed in respect of the Terms and Conditions.
I would like to particularly insist on the fact that I genuinely bought the tutoring package thinking it was at a discounted price. As, when I was on the website, all the other offers were also at great similar discounts.
Can the vendor force the refund and not provide the tutoring or can I continue with the offer and expect to have access to the tutoring hours?
Thank you for your precious help.
Online vendor is based in CA, I am based in NY.
I was looking for cheap Exam Preparation package on internet and found a great deal at one of the major service provider of Exam Preparation.
The whole website showed discounts up to 90%.
I bought their 40hrs tutoring package for the discounted price of 1000$, original price at 7950$.
I received 2 automated emails after that:
-the first one asking me to click on a link to accept their Terms and conditions (which I did)
-the second email 1- Thanks me for choosing them, 2- Indicates me the first steps to ”GET STARTED”, 3- Clearly indicates me in The Subject of the email “How to Start Your Exam Private Tutoring” and 4- details amount of my order.
I have since been able to use their online resources which was advertised as included in the tutoring bundle. They even sent me the working material (books). On My Account on their website their is also a section in which it is clearly shown that my payment was accepted.
The Terms and Conditions of their website are very light and do not mention any legal disclaimers reserving the vendor the right to refuse to honor the contract due to a pricing error. TERMS AND CONDITIONS
Then I received at the end of the day an email form their sales department letting me know that there was a website glitch earlier today when I purchased my tutoring bundle and that they cannot honor the price I was charged on the website. They are proposing a full refund. But I intend to keep enjoying the original offer to which I agreed in respect of the Terms and Conditions.
I would like to particularly insist on the fact that I genuinely bought the tutoring package thinking it was at a discounted price. As, when I was on the website, all the other offers were also at great similar discounts.
Can the vendor force the refund and not provide the tutoring or can I continue with the offer and expect to have access to the tutoring hours?
Thank you for your precious help.