I live in New York, my dad was on the phone with a bank the other day after his card was charged for something he didn't buy (we suspected fraud). While on the phone with a customer service rep (who we were told was a manager), my dad was asked for certain account details that a bank typically wouldn't ask for. My dad thought it was a scam, so he refused to give the person on the line these details. The representative on the line got frustrated, threatened to rape my mom, and steal all my dad's money. My dad was planning on being forgiving and not taking any action, but it's been a few days since my dad told a different representative about the call, and he didn't receive an apology or anything. I'm curious if there is any legal action we could possibly take against the company, or the individual who threatened him. We have confirmed that this was not a scam, and this individual was an actual employee working for the company.
I'm not too experienced in legal stuff, so I'm not really sure if I'm posting this in the right forum, this one seemed to be the closest to what I was looking for.
I'm not too experienced in legal stuff, so I'm not really sure if I'm posting this in the right forum, this one seemed to be the closest to what I was looking for.