What is the name of your state?OK
Two month I purchased the cell phone online and one year contract with Cingular. At the same time I also buy an equipment protection. I also told the seller that I need a protection in case I lost my cell phone. Everything apprears in the receipt of purchase.
About three weeks ago, I lost my cell phone. I think I lost it in walmart parking lot when I got out of my car, it might be drop from my pocket and I just realize it after I got home. So I went back to walmart to find it, I couldnt find it. I also try to call my own cell without any luck.
I contact Cingular about the incident and the re-direct me to their insurance company that work with them. Apparently I dont have account with them. And form there I realize that the cell phone seller sold me an insurance with another company without mention it to me.
I finally contact the insurance that suppose to protect me, fill out the claim form attach all information they need including a police report and explaination about how I lost my cell phone. I can never contact the insurance company thru phone, they never pick up. The only way to communicate is thru fax or email.
So after I submit all the information, they never reply to my email nor answer the customer service line. I start to get very nervous. And 2 weeks later, I got a claim denial letter from the insurance with a very unreasonable reason.
Here is what they said in the latter: "due to phone lost while shopping, we cannot consider this claim for payment. *Negligence, unexplained disappearance or loss due to voluntary surrender to a third party."
Now I think they accused me of giving my phone to somebody and I claim the insurance which I did not do. How can they accused me like that without any proof or something. I feel like being ripped off.
I really dont know what to do to get a replacement phone. I know they try to cheat. But I have no clue of how to deal with this situation.
Anyone please help me.
Thanks in advance
dan
Two month I purchased the cell phone online and one year contract with Cingular. At the same time I also buy an equipment protection. I also told the seller that I need a protection in case I lost my cell phone. Everything apprears in the receipt of purchase.
About three weeks ago, I lost my cell phone. I think I lost it in walmart parking lot when I got out of my car, it might be drop from my pocket and I just realize it after I got home. So I went back to walmart to find it, I couldnt find it. I also try to call my own cell without any luck.
I contact Cingular about the incident and the re-direct me to their insurance company that work with them. Apparently I dont have account with them. And form there I realize that the cell phone seller sold me an insurance with another company without mention it to me.
I finally contact the insurance that suppose to protect me, fill out the claim form attach all information they need including a police report and explaination about how I lost my cell phone. I can never contact the insurance company thru phone, they never pick up. The only way to communicate is thru fax or email.
So after I submit all the information, they never reply to my email nor answer the customer service line. I start to get very nervous. And 2 weeks later, I got a claim denial letter from the insurance with a very unreasonable reason.
Here is what they said in the latter: "due to phone lost while shopping, we cannot consider this claim for payment. *Negligence, unexplained disappearance or loss due to voluntary surrender to a third party."
Now I think they accused me of giving my phone to somebody and I claim the insurance which I did not do. How can they accused me like that without any proof or something. I feel like being ripped off.
I really dont know what to do to get a replacement phone. I know they try to cheat. But I have no clue of how to deal with this situation.
Anyone please help me.
Thanks in advance
dan