What is the name of your state (only U.S. law)? Alabama
I recently subscribed to direct tv (with-in the last 90 days). I was told that local channels were available in my area. From day #1 I have had issues, channels blacking out for 10 to 30 seconds, sound not matching lip movement, white lines traveling from the bottom of the screen to the top like a VCR tape that is off track. I have contacted DTV several times and have been given multiple reasons why this might happen; "locals are not available in your area", "its a network problem not DTV they will send in a work order to correct the problem", ect. Finally, I got fed up and said that I wanted to cancel my service. The customer service representative said that I needed to have a technition come out and make sure that the problem is not with my equiptment and they scheduled me an appointment for 18 November 2008. The technition went through all of my equiptment and connections and stated that it was a DTV satelite issue and that there was nothing he could do to repair it. I want to cancel my service but they are requesting cancellation in writing, and state that it could take up to 21 days to recieve an approval or disapproval to cancel without an early cancellation fee. They have not held up their end of the contract from day one and I am still not getting the service that I am paying for. What should I do?
I recently subscribed to direct tv (with-in the last 90 days). I was told that local channels were available in my area. From day #1 I have had issues, channels blacking out for 10 to 30 seconds, sound not matching lip movement, white lines traveling from the bottom of the screen to the top like a VCR tape that is off track. I have contacted DTV several times and have been given multiple reasons why this might happen; "locals are not available in your area", "its a network problem not DTV they will send in a work order to correct the problem", ect. Finally, I got fed up and said that I wanted to cancel my service. The customer service representative said that I needed to have a technition come out and make sure that the problem is not with my equiptment and they scheduled me an appointment for 18 November 2008. The technition went through all of my equiptment and connections and stated that it was a DTV satelite issue and that there was nothing he could do to repair it. I want to cancel my service but they are requesting cancellation in writing, and state that it could take up to 21 days to recieve an approval or disapproval to cancel without an early cancellation fee. They have not held up their end of the contract from day one and I am still not getting the service that I am paying for. What should I do?