What is the name of your state (only U.S. law)? Va
Purchased a brand new complete cylinder head. Had it installed by an ASE certified shop. Vehicle would not run. Shop took cylinder head back off and discovered a part missing from cylinder head. Seller very reluctant to exchange product and will not give any on extra cost ensued because of defect. They state that there warranty excludes other parts and labor. I am in VA they are in Florida. Where would a civil or criminal case need to be filed? Does the fact that the item was not as described over rule their stated warranty? Is their some sort of Internet sales governing body?
Purchased a brand new complete cylinder head. Had it installed by an ASE certified shop. Vehicle would not run. Shop took cylinder head back off and discovered a part missing from cylinder head. Seller very reluctant to exchange product and will not give any on extra cost ensued because of defect. They state that there warranty excludes other parts and labor. I am in VA they are in Florida. Where would a civil or criminal case need to be filed? Does the fact that the item was not as described over rule their stated warranty? Is their some sort of Internet sales governing body?