What is the name of your state? MA
Hi there.
Last December (2004) I purchased a forum software program with a licence, on line from a company who at the time had a contract with the "main forum owners" to sell such licences. There was two options, the first being a one year licence, the second being a lifetime licence. With both licences the idea was that there'd be free upgrades of the forum software whenever they were released, I opted for the lifetime licence.
About a week ago I heard that there had been a forum software upgrade, so I emailed to the company who I had purchased the licence from, asking for a copy of the upgrade. The reply I received from them stated that they no longer sell these forum software licences, but they would try to get one from the "main forum owners". After hearing nothing for a day or two, I wrote back asking if there was any news regarding to all this. The reply was that the company couldn't get me the licence, but being as I was a valued customer, they offered to buy a one years licence for me.
A one year licence costs $69.95, a lifetime licence costs $185. After reading the offer given to me, I realized that I haven't even used the full value of what a one year licence costs, in other words I haven't had the licence for a full year, despite that time getting very close. I also feel that the fact this company doesn't offer/sell these forum software licences anymore, this was their choice and not mine.
The way I see this, rather than offering a one year licence to me, the company should at the most/least, have me pay the $69.95 for using "their" licence this past year, and they should offer to pay the difference for a lifetime licence.
Even the above doesn't seem fair to me, simply because it was not my decision to stop selling the lcences.
Any advice on what I could possibly do about this, would be muchly appreciated.
Hi there.
Last December (2004) I purchased a forum software program with a licence, on line from a company who at the time had a contract with the "main forum owners" to sell such licences. There was two options, the first being a one year licence, the second being a lifetime licence. With both licences the idea was that there'd be free upgrades of the forum software whenever they were released, I opted for the lifetime licence.
About a week ago I heard that there had been a forum software upgrade, so I emailed to the company who I had purchased the licence from, asking for a copy of the upgrade. The reply I received from them stated that they no longer sell these forum software licences, but they would try to get one from the "main forum owners". After hearing nothing for a day or two, I wrote back asking if there was any news regarding to all this. The reply was that the company couldn't get me the licence, but being as I was a valued customer, they offered to buy a one years licence for me.
A one year licence costs $69.95, a lifetime licence costs $185. After reading the offer given to me, I realized that I haven't even used the full value of what a one year licence costs, in other words I haven't had the licence for a full year, despite that time getting very close. I also feel that the fact this company doesn't offer/sell these forum software licences anymore, this was their choice and not mine.
The way I see this, rather than offering a one year licence to me, the company should at the most/least, have me pay the $69.95 for using "their" licence this past year, and they should offer to pay the difference for a lifetime licence.
Even the above doesn't seem fair to me, simply because it was not my decision to stop selling the lcences.
Any advice on what I could possibly do about this, would be muchly appreciated.