A consumer will always need to be cautious when buying any product or service, especially from companies that have not withstood the test of time - although, in these current times, even the old companies with good reputations among consumers have not been as reliable as they once were in addressing consumer concerns and complaints.@quincy filed. @zddoodah it just kinda sucks because you don't buy something super expensive like that thinking it's on a less than one-year life cycle. It definitely makes you approach startups in a new light. I know I've even scaled back on kickstarters for the same reason. This type of thing gives you a whole new perspective on those kinds of projects and I'm pretty sure this company was originally a kickstarter or something like it. The part that really sucks is you know the executives took a lucrative payout package while the lower-level employees and customers took it on the chin (We Work comes to mind). @LdiJ Thanks for your contribution. I am constantly amazed at how much I learn by posting and reading other's posts on this forum and I'm sincerely grateful for that. And that's crazy about the previous manager doing that. I'm assuming he was separate from the owner which would make that easy to do when it's not your company that you're burying. @quincy in response to your last post the last update they posted is to stay tuned and from what I'm gathering from posts around the web that was back in September of last year. Interestingly enough, a lot of those kickstarter and similar sites you're seeing a boost in people coming out with competing products to this and a lot of them are YEARS past their promised ship date and still have no product to deliver and not offering refunds. And this is completely legal. Apparently it's disclosed when you buy it that you are basically buying into the development of the product first and the actual product (if it actually comes to fruition) second. It's crazy that there's no consumer protection laws on stuff like that either because a lot of these projects have taken in millions. Once again thanks everyone!
The terms and conditions of subscription services and the warranties on products must be read carefully. Many times there are clauses in the agreements that relieve the companies of all liability should the companies fail to live up to their promises. And, again, when a company goes bankrupt, the consumer is often left with no service, no product, and no realistic recourse.
We all appreciate the thanks, nwlce, so thank you. I hope your story will eventually have a happy ending.