Question on Catalog Order

[conly01]

What is the name of your state? FL

I ordered and paid for a fireplace screen from a major department store online.

The order was received, along with the paid invoice for the screen, however,
the contents were not the screen - it was a chair.

I called the number listed and they simply reordered me a new screen but didn't seem concerned that they had sent me a chair.

Do I have to return the chair?

 

[divgradcurl]

Do I have to return the chair?

Yes, unless you want to keep the chair and pay for it. But don't ship it back at their expense -- have them arrange for it to be picked up, since it was their mistake.

 

[racer72]

The laws that allow consumers to keep unordered merchandise does not apply in your case because you have an established business relationship with the retailer. Do follow divgradcurl's advice.