Rebate terms

[Tonio]

I purchased a product that had a mail in rebate offer printed on the box. I opened the box and setup and tested the product. I used it for a few days and it was OK.
I kept all the contents of the box - but not the box itself.

I then went to cliam the rebate. The terms were on a printed form inside the box. They required a "proof of purchase" from the box. The manufacturer is refusing to process my claim without this piece of the box.

I have a credt card receipt, invoice and, obviously, the product, manuals, original setup CD etc.

My question is: can I be held to terms that were not made known to me at the time of purchase? Bottom line - can I get the rebate?

 

[lawrat]

Well, they don't have to because you didn't pay attention to the terms. HOWEVER, they made the rebate (contract) offer and because it was difficult to actually see the terms, it might be construed against them. Also, they do owe a duty of good faith dealing with their customers. Approach it this way: do you want to keep your customer base and keep a good rep? Better for you to give me what I deserve (I have all contents from box and receipt) then for me to take my business and others' elsewhere.

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I am a law school graduate. What I offer is mere information, not to be construed as forming an attorney client relationship.