Refund for a product bought off of the 'net...

[spkast]

I live in Alabama. I recently bought a package off the 'net so that I could work at home. I ordered it because the ad claimed a money back guarantee if not satisfied and the product was returned in it's original packaging.Which I did.
The company that I bought it from has its "headquaters" in Canada. They now will not give me my money back because they say I didn't try their product before returning it. There information in the ad and the package information where two totally different things. I believe it to be misrepresented to consumers. Do I file a complaint with the USA Federal Trade Commission or do i have to contact some one in Canada?
There isn't alot of money involved but the principle is that the program is misrepresented. I do not want other people to get took also.

 

[lawrat]

Your first step IS the FTC. Because it crosses international borders (theory), the FTC may need to contact the proper authorities in Canada.

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I am a law school graduate. What I offer is mere information, not to be construed as forming an attorney client relationship.