M
Mr Wolf
Guest
I do not know which state the company is in. They are called Ilan games, and I procured their services through the web. They have servers in serveral states. I am living in U.K.
I rented a game server from ilan games at the start of the month.
They have different rates for private and public servers.
I requested a private server which is significantly cheaper.
They gave me a public one and charged me for it.
I asked them to change it, they told me they would and that they would credit my account for the difference.
They did neither.
Since then the server has been unusable due to instability and the fact that it is a public server. They did not attempt to fix it dispite several requests for them to do so.
I asked for a cancelation and a refund. They told me that the server will run until the end of its current rental period and then be canceled, and they still have not refunded me the extra charge.
I want a full refund and the server canceled completely, as they have not provided the service they said they would.
What are my rights regarding this?
Thanks.
I rented a game server from ilan games at the start of the month.
They have different rates for private and public servers.
I requested a private server which is significantly cheaper.
They gave me a public one and charged me for it.
I asked them to change it, they told me they would and that they would credit my account for the difference.
They did neither.
Since then the server has been unusable due to instability and the fact that it is a public server. They did not attempt to fix it dispite several requests for them to do so.
I asked for a cancelation and a refund. They told me that the server will run until the end of its current rental period and then be canceled, and they still have not refunded me the extra charge.
I want a full refund and the server canceled completely, as they have not provided the service they said they would.
What are my rights regarding this?
Thanks.