miss0katie
Junior Member
Hey, Can anyone please help me?
I know this is a US site but maybe someone can help me. I live in the UK and I purchased some videogames from a thai game website. When the games arrived, the order was incorrect. A game I had ordered (delta force) was not there, instead another that I had not ordered (destroy all humans) was in it's place. I contacted the supplier explaining what had happened, also that I did not require the original game (delta force) any longer, and therefore could I have my account with their website recredited with the money, in return for me sending the incorrect game (destroy all humans) back to them. The supplier replied that a refund would not be possible, he said they would send delta force with my next order (assuming I would place a further order) and that I should keep destroy all humans. I thought a refund could be possible because the original game i ordered had not even left their warehouse. I am now stuck with a game that I did not order and do not want and have lost my money due to their mistake. I am just wondering where I stand on this matter and whether I am entitled to a refund by law.
Thanks for reading.
m0k
I know this is a US site but maybe someone can help me. I live in the UK and I purchased some videogames from a thai game website. When the games arrived, the order was incorrect. A game I had ordered (delta force) was not there, instead another that I had not ordered (destroy all humans) was in it's place. I contacted the supplier explaining what had happened, also that I did not require the original game (delta force) any longer, and therefore could I have my account with their website recredited with the money, in return for me sending the incorrect game (destroy all humans) back to them. The supplier replied that a refund would not be possible, he said they would send delta force with my next order (assuming I would place a further order) and that I should keep destroy all humans. I thought a refund could be possible because the original game i ordered had not even left their warehouse. I am now stuck with a game that I did not order and do not want and have lost my money due to their mistake. I am just wondering where I stand on this matter and whether I am entitled to a refund by law.
Thanks for reading.
m0k